Customer Service Manager - Sheffield


Premium Job From BCT Resourcing

Recruiter

BCT Resourcing

Listed on

3rd August 2020

Location

Sheffield

Salary/Rate

£30000 - £40000

Type

Permanent

Start Date

2020-08-02

This job has now expired please search on the home page to find live IT Jobs.

Position: Customer Service Manager

Location: Sheffield

Salary: £30,000 - £40,000 per annum

An exciting opportunity has arisen for Customer Service Manager to join an expanding team in Sheffield.

The role will involve receiving in-bound calls from partners and customers of the business and investigating their complaints ensuring each is brought to a satisfactory resolution.

You will be responsible for building, developing and motivating a team, ensuring processes and procedures are in place

Experience in establishing a small but growing contact centre team

Ensuring all KPIs are achieved monthly

Implement new systems and optimise existing systems

Providing hands on support and managing escalation queries

Requirements:

Outstanding team and people leadership skills

Ability to handle challenging customer queries

Knowledge or experience in subscriptions is an advantage

If this sounds like the role for you apply below.

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