Customer Service Manager - Sheffield
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Position: Customer Service Manager
Location: Sheffield
Salary: £30,000 - £40,000 per annum
An exciting opportunity has arisen for Customer Service Manager to join an expanding team in Sheffield.
The role will involve receiving in-bound calls from partners and customers of the business and investigating their complaints ensuring each is brought to a satisfactory resolution.
You will be responsible for building, developing and motivating a team, ensuring processes and procedures are in place
Experience in establishing a small but growing contact centre team
Ensuring all KPIs are achieved monthly
Implement new systems and optimise existing systems
Providing hands on support and managing escalation queries
Requirements:
Outstanding team and people leadership skills
Ability to handle challenging customer queries
Knowledge or experience in subscriptions is an advantage
If this sounds like the role for you apply below.