Service Desk Analyst
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Service desk Analyst - Cardiff/Remote WorkingOur client, who is experiencing a spike in demand, is looking for an experienced Service Desk Analyst who has excellent communication skills and work ethic. You will have a blend of the following skills:-
•Managing IT, requests, incidents, problems, and change within the Company.•Work through service tickets to 1st line-level promptly•Monitor calls made to the Service Desk and raise tickets.•Manage queues and resolve tickets to agreed SLA's.•Escalate to 2nd Line as and when necessary•MS Office experience•Any Helpdesk software knowledge highly desirable
I f this could be your next Service Desk role, please forward your cv in the first instance for the remote working Service role.Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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