CRM Project Manager - Warrington

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Case Management / CRM Project Manager

Warrington

The purpose of this job is to lead a project that will deliver new case management capabilities to the client services department of this established Technology business. This will be achieved through the implementation of a third party CRM COTS product.

This is a hybrid Project Manager / Business Analysis role, and as such the role holder will be responsible for both of these aspects of project delivery.

Skills

* Highly motivated, experienced Project Manager/ Business Analyst, familiar with managing IT and business change projects within a structured technology-led delivery environment

* A successful track record in delivering secure, business critical systems in dynamic, fast moving environments

* Considerable experience of delivering case management solutions, ideally through the implementation of third party COTS packages

* Experience of performing a hybrid Project Manager / Business Analyst role

* Project management experience including project scoping, planning, resourcing, issue/risk management, execution, reporting, change management and financial management

* Business analysis experience including requirements gathering and business process modelling

* Experience of managing internal and external suppliers, including managing the commercial relationships with external suppliers

* Experience of working in complex transactional and/or financial environments

* Ability to work independently and proactively

* Excellent communication skills and experience of stakeholder management and conflict resolution

* Excellent time management / planning skills

* Experience of using modern software delivery tools such as Jira, Confluence, Trello, etc.

warrington, manchester, project manager