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IT Support Engineer / 2nd / 3rd Line support Engineer

Premium Job From BluetownOnline Ltd
Recruiter: BluetownOnline Ltd
Listed on: 24th July 2020
Location: Eccles
Salary/Rate: £25000 - £35000
Type: Permanent
Start Date: ASAP

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Job Title: IT Support Engineer - 2nd/3rd Line positionLocation: ManchesterSalary: £25,000 - £35,000 per annumJob Type: Permanent, Full Time (9:00 - 17:30)As a Client and Tech focused MSP, the company have new opportunity for a technically focused person looking to move their career onto the next level. Due to their commitment of delivering high level solutions to their expanding range of clients, they are looking for an IT Support Engineer to join their technical team.They have Offices in Newbury and Manchester as well as a team of field engineers working out of London and you could become part of this dynamic team, supporting a range of high-end Hotels and Corporate clients.Role Overview:They are looking for an IT Support Engineer to join the technical team in Eccles, Manchester. They need a knowledgeable, skilled and experienced Engineer for this internal role, who has the experience of working on a busy and buzzing technical helpdesk.This opportunity is perfect for the person looking to gain more experience and training in their 1st/2nd Line role or to prove themselves as dedicated 3rd Line Engineer, within a fast growing, yet established technology focused MSP.The Candidate:ExperienceA proven history of being able to troubleshoot and resolve technical issues across a client base which specialises in Small Business and/or Hospitality via remote connectivity, telephone or emailUsing PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clientsExperience in remote diagnostics along with analysis and monitoringPossesses good verbal and typed communication skillsExcellent Customer Service abilitiesBe used to working unsupervised, independently and as part of a teamThrive on understanding and being aware of new and current technologiesIT related degree or relevant qualifications highly desirableProven technical ability across the common product suitesThe willingness to learn new software and hardware skillsTechnical requirementsKnowledge of Microsoft cloud solutions including Office 365 and AzureProven experience with Desktop & Server solutions across the Microsoft stackExperience working with Telecommunications and Network platforms preferredOverall appreciation of client system security, requirements and proven experience with relevant software and hardware solutionsOverview ISP solutions and connectivity requirementsWiFi solution experience & knowledge, with Ruckus, Meraki, Aruba etcExperience of hospitality products such as PMS and POS systems and associated interfaces is beneficialCandidates with Microsoft Certifications would prove advantageousPersonal Attributes:Confident verbal and written communicator with both clients and peersAbility to research new products and information around technical solutions that provide answers and solve problemsSelf-Motivated and disciplined, with the ability to prioritize and execute tasks under pressureThey work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged - they try to make it a fun and productive place to work, where everyone can always learn new things. They also offer competitive salaries, alongside a number of other benefits.Please click on the APPLY button to send your CV and Cover Letter for this role.Candidates with experience of: Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, Technical Support Technician, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.