IT Consultant

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IT ConsultantSwindon4 month contract Role DescriptionEffective Service Management and ITIL process adherence to ensure Mobility services are delivered within Service Level Agreements complimented with accurate service reporting and performance measures.Working with the mobile service owner in relation to Device asset management and alignment to global processes.Effective partner management to ensure business requirements or challenges are understood and new capabilities are developed and implemented as well as driving continual service improvement.Vendor management to ensure our vision & strategy is aligned, and they adhere to contractual terms.Implement and foster collaboration with other relevant service teams to ensure the development and delivery of service enhancements or technical roadmapsEnsure alignment with overall IT End User Services strategy.Ensure new capabilities are introduced with minimal disruption to our customers supported by robust change and communication management plans. Accountable for the delivery of contracted IT services with internal and/or external suppliers and to ensure the allocation of service management resources is in line with project and Programme portfolio.Own effective implementation of service delivery processes, including (but not extensive) e.g. Incident, Problem, Change, Request, Knowledge, Service Level Management, Financial Management, Security and Compliance for respective service area.Manage and approve all service changes, improvements, critical issues, ensure that impact on business functions is minimised and that the service catalogue of request-able service is up-to-date.Ensure collaboration with other Service Managers, technical teams and leads to develop Service Improvement Plans and road-maps that deliver customer satisfaction via continual service improvementMaximise operational value from relationships with internal and external suppliers, serving as the main contractual lead representing RWE to external supplier organizations.Drive & Deliver Mobility strategy aligned to the bold ambitions of RWE at a global level.Manage internal partner requirements and where needed challenge thinking so that solutions developed meets expectations in terms of cost and quality and customer experience.Drive service performance improvements ensuring suppliersperform against SLAs, use analysis to measure and benchmark for future SLAsDrive the analysis of trends/insights from multiple data sources to inform future improvements.Competencies RequiredITIL V3 Foundation and higher with experience across all aspects of the ITIL disciplines and lifecycle with evidence of having designed and/or improved operational processes to deliver business value.Experienced in managing and challenging agendas across Stakeholders, Architecture, Engineering, Operations, Product & Service Management to ensure the original design brief is achievedA clear communicator, methodical, disciplined, confident & assertive to collaborate with partners at all levels of the business and collaborate with our Architects, Engineers, Operations and Service Managers