1st Line IT Support Analyst - 6 Month FTC
Recruiter
Listed on
Location
Salary/Rate
Type
Start Date
This job has now expired please search on the home page to find live IT Jobs.
1st Line IT Service Desk - £19,384 - 6 month Fixed Term Contract
Technologies you will work with in this position - Windows 7/10, Office 365, Help desk Call Logging, basic Active Directory ( Password reset etc) Hardware and Software support including Mobile Device builds
Established and well known company are seeking a 1st Line IT Service Desk Analyst for their Infrastructure Services team
Working as a key player alongside a broader team you will support the Infrastructure Services Team in support and management of phone based IT Queries relating to users in broader business. This may be Software or Hardware Support - Mobile Device (Phone, tablet, Laptop) support. You will also be involved the build and roll out of new devices
Including a mix of BAU and Project work, your key tasks will involve planning, scheduling and resolving technical queries as well as on-going Root Cause Analysis.
Your Key technical expertise will includeExposure to Windows 7/10Exposure to Active Directory AdministrationExposure to Andoid and Apple OS Mobile SoftwareExposure to MS Office 365, Active Directory, ExchangeHelp desk Exposure or working towards ITIL and advantage
Your key requirements will include:Experience in the BAU, Shared Services or Commercial IT Services operationConfident in fault diagnosis across technologies & platforms and experience of rectifying faults within SLAsExposure to monitoring and maintenance of internal IT systemsConfiguring and maintaining Hardware and SoftwareAbility to competently act as the technical point contact of escalation for incidentsExposure to anti-virus solutions.Windows experience or certificationProfessional Certifications or equivalent in the relevant field of expertise would be beneficialComptia A+ITIL
For the successful candidate the client will offer a secure and stable working environment, an excellent salary and benefits package and a progressive career path. £19,300 p/a 6 month FTC