Process and Performance Manager

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A Process and Performance Manager is required for our client based in Liverpool for a 12 month fixed term contract. Successful candidates will have experience of successfully leading, managing HR teams, including managing team performance within a large complex organisational environment. You will bring with you experience of successfully providing HR systems support and administration along with working knowledge of HRMS databases and systems including HR, Payroll, Recruitment and Learning and Development systems with strong MS Office skills.You are required to be CIPD qualified or equivalent for this role. Job PurposeLead the systems and data management service for People Services, managing a small team of analysts to ensure effective user administration, maximising systems capability to enable effective automated service delivery, ensuring the accuracy and integrity of people data across the Group at all times. Accountabilities· Lead, develop, coach and motivate the Systems and Data Analysts to deliver an efficient and effective systems and data service to enable People Services to perform at optimum capacity and deliver the People Strategy.· Drive a customer first ethos throughout the team, driving and influencing behavioural change.· Manage cyclical systems activity to support the employee life cycle including the launch of the performance review process and the pay review.· Manage the delivery of cyclical management information (MI), enabling accurate reporting of people data.· Ensure the integrity and quality of people data, carrying out quality assurance activity including data audits, identifying and addressing data quality issues to ensure data integrity standards are identified.· Collaborate with IT colleagues to support, design, build, implement and test the development of any new systems and upgrades to existing systems to ensure smooth running of services.· Work with the Group Business Information and Insight team to define data requirements, frameworks and reporting tools creating and maintaining one version of the truth. Essential· Experience of successfully leading, managing and motivating HR teams, including managing team performance.· Experience of successfully providing HR systems support and administration within a large complex organisation.· Demonstrable experience of managing a customer focused HR systems support service.· Comprehensive working knowledge of HRMS databases and systems including HR, Payroll, Recruitment and Learning and Development systems with strong MS Office skills.· Experience of project management methodologies.· Understanding of the principles of data integrity and data quality.