|Listed on:||21st July|
Desktop Support Engineer (On-site) required for one of the UK's fastest-growing MSPs!
Nasstar are looking for an experienced, driven professional with a passion for technology and building customer relationships to join our growing team as a Desktop Support Engineer (On-site).
About Nasstar Plc:
We are an innovative managed IT service provider with an outstanding 20-year pedigree of delivering robust, secure and scalable solutions. Specialising in vertical markets integrating hosted private and public clouds.
About the role:
The Desktop Support Engineer will be the internal point of contact covering 1st & 2nd line support by working on-site directly with the client and their user base. You will deliver first class customer support and great service to a large enterprise client. You will champion customer service excellence by working with the central service desk collaboratively, following the procedures internally agreed and assisting in their continued refinement.
The successful candidate will be a target orientated individual and an excellent communicator with the ability to build strong relationships.
What we'd like from you
To deliver the best for our customers, the people in Team Nasstar also need to be the best. Therefore, we look for colleagues who demonstrate dedication and passion to a shared goal, who work well with others and who genuinely love what they do. A willingness to learn and quickly adapt is a must, as well as the drive to succeed.
Major incident, incident and Service Request Management
Other qualities specific to this role include having a basic working knowledge of all areas and an in-depth knowledge of at least 50% of the following:
Essential technical skills:
Knowledge of the following would be advantageous:
If you think you have what it takes to become part of Team Nasstar, then don't hesitate to apply now!
What you can expect from us in return
At Nasstar, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and real chance to progress your career, we offer a range of benefits which include:
Why choose a career with Nasstar?
We recognise that it's more than just their IT systems that clients are giving us - it's their trust. They trust in us to do what we have promised and we reciprocate that trust - that is the driving force, the differentiator because it is the catalyst for genuine partnership. We don't see ourselves as just entering into some service-based agreement, we see our organisation as integral to a client's progress, delivering technically day to day but also advising and consulting over the long-term, supporting both tactical operations and strategic development.
We always work together, we foster innovation for our long-term success, we aim to always talk business sense, we protect and safeguard our future through investment and try to inspire others through leadership.
Job ID: 2840917