National Field Engineer

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DV CLEARANCE REQUIRED, INSIDE IR35, CRIMINAL JUSTICE, TECHNICAL DESKTOP ENGINEER, FIELD ENGINEERDUE TO THE NATURE OF THIS ROLE YOU MUST HOLD A CURRENT AND VALID DV SECURITY CLEARANCE TO BE CONSIDERED.My client, a leader in the public sector, is seeking a Technical Desktop and Field Engineer to work from it's Birmingham based offices.This role will provide technical desktop and field engineering assistance to the Field Support Team Leader and the wider CSC and NCTP Project teams, in the daily management of all hardware related issues. Additionally, cryptographic device support will be a vitally important part of this role and will require Developed Vetting status. The right candidate will additionally provide assistance to the Team leader in pro-actively seeking to improve upon all aspects of the current Field Support processes and knowledge, working towards a leaner and more efficient system of operation. The main Hardware within this portfolio is largely off the shelf equipment, however training will be given.The candidate will be expected to take the initiative with establishing excellent working practices and processes within this field and to bring experience of how best to go about Hardware and remote assistance management utilising toolsets such as SCCM and Service Now.The department has a strong ITIL alignment and a proven track record in this area would be extremely valuable.Management and ownership of the outstanding Hardware faults and liaising with affected parties and resolution teams will also form a key element of this position. Being able to translate complex technical issues into every day vernacular is crucial here as is the ability to manage user's expectations and to form good working relationships with senior users is paramount.The role holder will be required to travel to multiple sites around the UK with nights out, as appropriate. Additionally there will be an on-call requirement.It is essential that you have a particularly exceptional working knowledge of:Windows based Operating SystemsActive DirectoryMS Office productsSCCMService Now and DiscoverySolar WindsRemote assistance tools and processesLANs/WANs including Fibre & Copper infrastructure/ data centersDesktop PCs including Laptops and handheld devicesLaserJet printers & scannersCryptographic devices and key materialsDV CLEARANCE REQUIRED, INSIDE IR35, CRIMINAL JUSTICE, TECHNICAL DESKTOP ENGINEER, FIELD ENGINEER