Technical Support Analyst - West Bromwich, West Midlands


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

10th July 2020

Location

West Bromwich

Salary/Rate

£26000 - £26000

Type

Permanent

Start Date

asap

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Technical Support Analyst - West Bromwich, West MidlandsBatch Scheduling, Replication, BMC Control M, Veeam, Backup and Recovery, Microsoft Technologies, MS Windows Security and Patching, WSUS, SCCM£26,000pa + £1,500pa Out of Ours Bonus + Excellent Benefits PackageFinancial sector specialists are seeking a strong technical presence to impact and enhance their current IT Support Team. Based at the Client's West Bromwich HQ, you will need experience and skills across a number of technologies.This is a highly challenging position which plays an important role in delivering key IT Services.The role is responsible for the Batch Scheduling, Backup and Recovery as well as providing 1st Line Support of critical systems.Skills & Attributes Good understanding of batch scheduling and backup and recovery solutions, preferably BMC Control M and Veeam Backup and ReplicationExperience of providing services based on SLA's and taking necessary corrective action to ensure agreed SLA's are metGood understanding of Microsoft office products as well as a keen interest in ITExperience of working in fast paced working environmentsExcellent verbal and written communication skillsStrong prioritisation and time management skillsKey Responsibilities:Provide first line support for any system or job failures during allocated shifts and outside of core working hours on a rota basis.Make valued judgment based on knowledge and experience to ensure faults are resolved in a timely manner.The jobholder will be responsible for prioritising workloads on shift without supervision and must ensure that all deadlines are metUpdate manuals and procedures where needed and investigate job and equipment failures whilst ensuring to document their subsequent resolutionsMaintenance, development and configuration of batch scheduling and backup and recovery solutions.Manage the distribution, installation and maintenance of Microsoft Windows Security patches across the Server estate.Provide first line out of hours support for critical systems.

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