Helpdesk Support Manager
Recruiter
IC Resources
Listed on
9th July 2020
Location
Cambridge
Salary/Rate
£45000 - £50000
Type
Permanent
Start Date
2020-07-08
This job has now expired please search on the home page to find live IT Jobs.
Helpdesk Support Manager, global client, Cambridge! As the Support Manager you will be working with a Media company based in Cambridge. They provide secure management and distribution solutions for a variety of industries. As the Support Manager you will responsible for the day to day operations of my client’s infrastructure, Support team and escalations. You will be responsible for the support team and managing them on a day to day basis. Training will be provided to understand the specific Software/hardware solutions that my client offers though the ideal candidate will have a strong background in Support/Infrastructure. Skills:Managing support teamsWindows/Mac’sActive Directory/ADFSInfrastructure - Network/Firewalls/ServersManage escalation and resolution of support issueLead efficiency and improve SLA response timesBuild and maintain teams Key Tasks:
Managing Helpdesk and supporting staffPurchasing new equipmentVirtualisationManaging SLA’s/KPI’sEnsuring best practice throughout the teamApply now Please note that my client only wishes applicants to be within a 1 hour commute of Cambridge
