Engineering Technical Support Officer (DV Cleared)

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Engineering Technical Support Officer (DV Clearance), Security Cleared, Develop Vetted, Vetting, ITIL, MCSA, Windows 2012, Virual, VMWare, HP SAN, NCSC, Hyper-V, Data Protection, DNS, Powershell, Anti-virus, 1st, 2nd, 3rd Line Support, Infrastructure, Network, Operating System, Hardware, Software, Our Central Government client are recruiting for Engineering Technical Support Officer. The candidate will need either SC or DV Clearance.To assist in the 1st, 2nd and 3rd line support of technical systems to a professional (ITIL certified) standard and to meet user requirements. Provide assistance in maintaining and upgrading technical systems in line with technical projects and aid the support of technical networks and infrastructure.Providing mentoring and knowledge transfer to technical staff and training to usersThe RoleInstallation, upgrading and support of technical hardware, operating systems, software and peripherals.Provide support of the incident, problem, configuration and change processes which affects the infrastructure.Demonstrate applications to the user(s) initiating roll - out following approval.Day to day network management.Train user(s) on the usage of applications and technical systems as required.Conduct application support - (Bug Fixing) to include investigation and analysis of application issues, replicate issues on test systems and investigate database and/or code to identify faults and produce/ test proposed solutions.Maintenance (Upgrades): Maintain currency with technological advancements and user requirements update, repair, modify and expand existing applications as per user requests in accordance with strategy and by accreditation requirements.Prepare and draft documentation to include User requirements, Application Design, SRDs, RFCs and User manuals.Provide technical advice and guidance to colleagues on software tools and applications.Support of any other technical infrastructure as directed.Resolve incidents in a timely manner.Key Skills / ExperienceITIL FoundationMCSA Windows server 2012In-depth knowledge of IT hardware, operating systems, virtualized environments and software.In-depth understanding of IT languages, web technologies and software packages.Awareness of new technology and how they can benefit the business.Knowledge of ITIL guidelines.Excellent information technology skills in a wide variety of platforms.Analytical skills/ data interpretation skills.Organisational skills.Troubleshooting and methodical fault resolution skills.Ability to quickly learn and adapt to new technologies.Interpersonal and customer service skills.Relevant Infrastructure support and fault diagnosisProven experience in an IT related field.Experience of effectively working as part of a team.Good Knowledge UK Targeted Interception (TI) architectures;Understanding of UK Targeted Interception methods and capability;BIP0008;SPF and IS1 and 2 and GSC.NCSC GuidanceMS System Centre 2102, specifically MS Hyper-V, Data Protection Manager and Virtual Machine Manager HP SAN - Lefthand P4500 and StoreVirtual;MS Active Directory Certificate services;MS Active Directory Domain services;IIS V7DNS & DHCP ManagementGroup Policy ManagementMS SQL Servers 2008 and 2012;MS Exchange 2010 inc DAG high availability solutionsServer Installation imaging and build;Structure Cabling Installations.Windows Server 2008/R2/2012 R2Windows 10 client OS, deployment, configuration and support.Patch ManagementKnowledge of Project guidelines.Knowledge of Storage solutions.IP addressing andsubnetting (IPv4 &v6) knowledge. DFS ManagementWindows Server Update ServicesPowershell scriptingLumension Endpoint Security (Application and Device control)Symantec, Bitdefender and Sophos Anti Virus solutions