1st Line IT Support Analyst - 6 Month FTC

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1st Line IT Support Analyst - Help Desk - £19,000 - 6 month Fixed Term Contract

Technologies you will work with in this position -Windows 7/10, Office 365, Help desk Call Logging, basic Active Directory ( Password reset etc), Hardware and Software support including Mobile Device builds

Established and well known company are seeking a 1st Line IT Support Analyst for their Infrastructure Services team

Working as a key player alongside a broader team you will support the Infrastructure Services Team in support and management of phone based IT Queries relating to users in broader business. This may be Software or Hardware Support - Mobile Device (Phone, tablet, Laptop) support. You will also be involved the build and roll out of new devices

Including a mix of BAU and Project work, your key tasks will involve planning, scheduling and implementing all Maintenance activities for the team as well as on-going Root Cause Analysis.

Your Key technical expertise will includeExposure to Windows 7/10Exposure to Active Directory AdministrationExposure to Andoid and Apple OS Mobile SoftwareExposure to MS Office 365, Active Directory, ExchangeHelp desk Exposure or working towards ITIL and advantage

Your key requirements will include:Experience in the BAU, Shared Services or Commercial IT Services operationConfident in fault diagnosis across technologies & platforms and experience of rectifying faults within SLAsExposure to monitoring and maintenance of internal IT systemsConfiguring and maintaining Hardware and SoftwareAbility to competently act as the technical point contact of escalation for incidentsExposure to anti-virus solutions.Windows experience or certificationProfessional Certifications or equivalent in the relevant field of expertise would be beneficialComptia A+ITIL

For the successful candidate the client will offer a secure and stable working environment, an excellent salary and benefits package and a progressive career path. £19,300 p/a 6 month FTC