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2nd Line Support Salary: £22,000 - £28,000Type: PermanentLocation: Newcastle upon TyneBenefits: Industry Qualifications/ Progression/ Bonus/ Pension This client focused company are looking for an 2nd Line Support Engineer to join their thriving team. This company's ethos is to exceed their client's expectations by providing excellent service through technical expertise. This company focus on having a personable side to their technical solutions, making sure they provide personal touches and high quality service.You will not only be integrated into a highly technical team, but a community that will support you in industry qualifications and on the job training! Day to day you will be getting involved with supporting a wide range of IT and different customers (both large and small) from both the office and when necessary on customer sites. You will be involved with IT projects and the management, upkeep and enhancement of internal company systemsRequired Skills:Microsoft Windows server and client operating systemsMicrosoft Exchange & general understanding of emailOffice 365General NetworkingBasic understanding of FirewallsMobile access to business emailKnowledge of Server / system backup solutionsCloud/ AWS/ Azure experience is desirableThe job package includes:Increasing annual leaveBonus SchemeContribution to a Personal Pension schemeFormal and on the job training leading to industry qualifications, eg MCSECharity and social eventsTo apply to this role please send your CV ASAP!