AV Support Assistant

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AV Support Assistant - London£35,000 + BenefitsGlobal Business - Recession-Proof Industry We are currently looking for a talented, experienced and dynamic individual. You will be working in close collaboration with clients and suppliers, as well as other team members. This role would suit a professional looking to develop their career and earning potential. The successful candidate will benefit from an exciting, innovative and fun working environment.Key to this role is a fundamental understanding of AV technologies and an awareness of practical issues with both relevant hardware and software, network technology and troubleshooting. As this role is supporting technical and non-technical clients, you must have very strong communication skills and be able to work with a wide variety of people - professional engineers, senior management and end-users.Essential Duties and ResponsibilitiesProvide customer service and audio-visual equipment troubleshooting and problem resolution via phone, video, and email.Possess a high level of knowledge in Audio, Video, Video Conference and Control systems.Work independently, be self-directed, communicate effectively and make sound decisions to ensure customer satisfaction.Be able to perform remote testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays.Act as first line response to resolve a problem or identify resolution via appropriate vendor or manufacturer.Troubleshoot AV/V problems last minute as required as well as non-critical situationsAssist with Field Engineers that require assistance on the installation of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (Cisco, Crestron) operationsWork closely with Project Managers & Field Engineers to help remedy any service issues that arise in a professional manner.Daily system monitoring to ensure equipment and room functionality.Provide any other support as needed to ensure EOS operates up to standards on a daily basis.You will be able to conduct yourself in a professional manner when tasked with high pressured situations and be able to provide practical workaroundsYou will have experience of speaking with liaising with senior stakeholders enabling you to build rapportThis role will also involve working closely with our Client Services Team