3rd Line Support Engineer - SaaS Applications


Premium Job From BluetownOnline Ltd

Recruiter

BluetownOnline Ltd

Listed on

29th June 2020

Location

London

Salary/Rate

£65000 - £65000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Job Title: 3rd Line Support Engineer - SaaS ApplicationsLocation: Hammersmith, LondonSalary: Up to £65,000 per annumJob Type: Full time, PermanentThe Company is on the search for a 3rd Line Support Engineer to become a piece of their puzzle. But this isn't an ordinary puzzle - they're a puzzle with no sides, constantly evolving and adapting to fit in their environment, as soon as they lay one piece, they are working together to fix another.They are a team of fire-fighters, plate-spinners and pull-together-and-find-a-solutioners. They serve millions of patients and healthcare professionals every day and are passionate about healthcare and finding the best technological solutions.They are supportive of their team and live in the cliché of no two days are the same. If you think you've got what it takes to work in a fun, fast paced, reactive and rewarding digital health company then they would love to hear from you.The Role:This is not an IT support role.As the 3rd Line Support Engineer, you will monitor, support and improve highly available application and platform ensuring CI is at the heart of app deployments and change, improving monitoring tooling and automating as many processes as possible within a primarily Java and PHP based application environments.Their solutions span mobile apps, web and desktop applications. This post holder will be comfortable reading code to investigate root-cause, and have experience monitoring on-prem servers and AWS environments.Key Responsibilities:Monitor and report on the SaaS Platform ensuring maximum availability to the end-users.Root-cause analysis of issues raised by 2nd Line Support, responding in a timely manner.Prioritise bug ticket backlog with Product teamAutomate manual tasks related to the deployment of the application into Production and Staging Environments.What they're looking for:Essential:Competent in database technologies, preferably MySQL and derivatives.You have experience in support of SaaS applications and mobile apps.Coding competency in Java and/or PHP to identify likely root-cause of 3rd line issuesExperience supporting SaaS applications both on premises hosted solutions and AWSA professional, self-assured communicator who is confident in dealing with stakeholders at all levels of business.You have first-rate time management skills and can prioritise competing demands efficiently and effectively.Ability to monitor and automate application environments.Experience migrating from on premises to AWS environments.Desirable:Experience working in a healthcare/health tech environment.Experience working with a remote development team.Above all, they want someone who shares their core principles of:Patient CentredCan be TrustedCan Deliver QualityPassionateAiming HighThe Company offers the following: 25 days holiday plus bank holidaysBirthday offOn-site wellbeing programmes and massagesFree breakfastCompany-funded bi-monthly socialAn annual individual training budget of up to £1000Life insuranceIn-office pool table and conveniently located Hammersmith officeCompany share option scheme, Travel Loan Scheme, and Contribution towards a monthly fitness activity (on passing probation)If you are looking to make a difference and help transform the healthcare industry please click on the APPLY button to send your CV and Cover Letter for this role, detailing your salary expectations.Previous applicants should not apply again.Strictly No AgenciesIf you have not heard within 2 weeks of date of application please presume your application has not been successful Candidates with experience of; 3rd Line Infrastructure Engineer, Windows Server Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, Server Support Technician, ICT Systems Engineer, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, IT Network Engineer, Technical Infrastructure Engineer, Network Solutions Engineer, IT Network Support Engineer, IT Support, IT Systems Engineer may also be considered for this role.

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: