Call center platform engineer - Genesys - IVR - Belgium


Premium Job From LA International Computer Consultants Ltd

Recruiter

LA International Computer Consultants Ltd

Listed on

29th June 2020

Location

Belgium

Salary/Rate

Negotiable

Salary Notes

Negotiable

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Job title - Call center platform engineer

Start - July

End - December

Location

Brussels

Rate - 340 euro per day

Role description

You are part of the team that is responsible for the Contact Centre Platform (CCP) Software based on Genesys used by +5000 front-end and back-end agents with their interactions with customers in our internal and external contact centres.

Required Responsibilities

* Responsible for the installation and maintenance of the CCP environment

* Provide technical expertise and assistance in analysing, designing, testing and developing the CCP applications

* Define and setup monitoring and alerting of the CCP environment

* Participation in reviews, testing, acceptance, deployment and end-user support.

Technical skills

* Knowledge of Call Centre Platform software such as Genesys (preferable v8.0 and higher Environment)

* Framework, Routing, Reporting, GVP/IVR, Outbound, Multi-channel Applications

* Reporting (Genesys Infomart)

* Intelligent Workload Distribution (Genesys IWD)

* Digital Channels (Genesys E-services: Chat, Social Engagement, Bot Gateway)

* Experience in SIP servers, SIP call analysis and SIP-Trunking

* DB Knowledge

* SQL

* Elastic Search

* Oracle

* Cassandra

* Programming skills in at least one of the following

* C#

* Java

* Shell scripting

* Knowledge on XML, VXML, PHP, HTML, webserver applications, certificates

* Working experience in LINUX and windows environments

Attitudes/Behaviour

* Familiar with call centre platform implementations

* Good Application trouble shooting /Debugging skills

* Flexible and team player who participates in on call schedule

* Familiar with Agile development

Must haves in this role : Experience/knowledge of call center platform software such as Genesys ((preferable v8.0 and higher Environment)) or other; DB knowledge Programming skills in at least one of the following: C#, Java, Cassandra; Dutch or French and English.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

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