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Application Support Engineer 24x7 Shift Pattern

Premium Job From Lloyds Banking Group
Recruiter: Lloyds Banking Group
Listed on: 29th June
Location: London
Salary/Rate: £45,000 - £50,000
Type: Permanent
Start Date: ASAP

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At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. In a fast-moving digital world, you now have opportunities to be part of our Digital Banking production support team.

Digital banking is key to our strategy towards becoming the best bank for customers. We believe APIs and micro service based architecture is the key to the Digital Banking solutions, built with new innovations and cutting edge technology to put our customers' first while keeping banking simple.

As assured, dedicated and vigilant Application Support Engineer, you'll provide technical direction and mentorship to our dedicated 24x7 support team managing business critical, digital platforms including the largest retail Internet Banking in the UK.

To deliver a truly 24/7 service, you'll live and love Digital, have a passion for service and understand web based applications running on multiple platforms and technologies, e.g. UNIX, Linux, Java, JavaScript, HTML5, Oracle, IBM API connect, F5s, liberty WAS and micro-services base architecture.

Due to the 24x7 nature of our Digital services you will be required to work on a 12 hour shifts with 4/5-day/night ON and 4/5 day/night OFF shift pattern throughout the year. This covers 7.30 to 7.30 day or night shifts and works out as 14 days/night ON and 14 day/nights OFF in 28 day cycle. In recognition of this a shift allowance of £15K will be paid.

Key responsibilities:

  • Responding to production incidents, driving recovery and mitigation
  • Supporting change delivery in to production systems
  • Proactive monitoring and protection of our Digital Services
  • Improving our processes through automation, innovation and continuous improvement
  • Track resolution of Production defects with the feature teams and development labs
  • Keeping knowledge management database up to date
  • Developing monitoring applications, dashboard and alerts
  • Own the development and maintenance of operational documentation and playbooks
  • Managing the day-to-day service for all APIs exposed via the API connect ensuring compliance with SLAs, timeliness, quality of information, escalation and notification as appropriate
  • Flagging the major incidents to Technical Recovery Managers (TRM) as soon as possible and ensuring they are kept abreast of major developments in a timely fashion
  • Keeping knowledge management database up to date
  • Developing dashboard and alerts to monitor application
  • Perform the development and maintenance of operational documentation

Essential skills:

  • Understanding of the ITIL framework; Incident, Problem and Change Management
  • Strong communication, influencing skills and a pragmatic approach
  • Knowledge of Information Security concepts such e.g. encryption
  • Passion in coaching and mentoring other team members
  • Practical experience of UNIX and UNIX shell scripting
  • Understanding of micro-service based architecture
  • Strong experience in Splunk and App Dynamics (building alerts & dashboards)
  • Proactive approach to identify service improvements and automation
  • Ability to interrogate application logs to find the root cause of an issue
  • Proactive change support - being able to identify change impact on the service
  • Experience in working with 3rd party and internal support teams
  • Ability to understand and/or write code in Javascript, Java, UNIX/Linux shell scripting language, Oracle SQL and PL/SQL
  • Experience of supporting cloud based applications
  • Knowledge of IBM API Connect or similar
  • Ability to debug complex issues related to exposing APIs & API calls
  • Experience in Splunk and App Dynamics (building alerts & dashboards)
  • Experience using service management software such as ServiceNow
  • Experience solving complex issues with internet applications and ideally Java based micro services
  • Familiarisation of UrbanCode, Confluence, Jira, or similar software
  • Experience of supporting cloud based applications

Desirable:

  • Experience with supporting a Digital platform is preferable but not essential
  • Experience with Retail Banking is preferable, but not required

To be part of this team you will need strong technical knowledge, great communication skills, an ability to influence and above all a 'can do' approach. Our teams will at times, have to work under pressure; after all they are supporting millions of customers, so you need to be able to work in such an environment. But it's not all pressure and hard work, the teams are also very social and we encourage fun as part of our work culture.

Join us and be part of an inclusive, values-led culture focused on making a difference. Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.

Together we make it possible.