Call Centre Platform Engineer - Genesys


Premium Job From LA International Computer Consultants Ltd

Recruiter

LA International Computer Consultants Ltd

Listed on

26th June 2020

Location

Brussels

Salary/Rate

Negotiable

Salary Notes

Negotiable

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Our telecommunications client is recruiting for a Call Centre Platform Engineer to join a team in Brussels on an initial contract until the end of the year. Must have good knowledge of either French or Dutch.

Role description:

You are part of the team that is responsible for the Contact Centre Platform (CCP) Software based on Genesys used by +5000 front-end and back-end agents with their interactions with customers in our internal and external contact centres.

Required Responsibilities

* Responsible for the installation and maintenance of the CCP environment

* Provide technical expertise and assistance in analysing, designing, testing and developing the CCP applications

* Provide technical guidance for the evaluation of the CCP software

* Define and setup monitoring and alerting of the CCP environment

* Analyse and review enhancements for compatibility, adhere to operating guidelines and perform integration testing

* Collaborate with cross functional teams to maintain efficiency, consistency and achieve successful implementations.

* Participate in all phases of project development life cycle.

* Establishing the root causes of application errors, analysing and debugging system setup and log files and escalating serious concerns to the Senior Engineer.

* Participation in reviews, testing, acceptance, deployment and end-user support.

Experience

* 3-5 years of experience

Technical skills

* Knowledge of Call Centre Platform software such as Genesys (preferable v8.0 and higher Environment)

* Framework, Routing, Reporting, GVP/IVR, Outbound, Multi-channel Applications

* Reporting (Genesys Infomart)

* Intelligent Workload Distribution (Genesys IWD)

* Digital Channels (Genesys E-services: Chat, Social Engagement, Bot Gateway)

* Experience in SIP servers, SIP call analysis and SIP-Trunking

* DB Knowledge

* SQL

* Elastic Search

* Oracle

* Cassandra

* Programming skills in at least one of the following: C#, Java, Shell scripting

* Knowledge on XML, VXML, PHP, HTML, webserver applications, certificates

* Working experience in LINUX and windows environments

Attitudes/Behaviour

* Familiar with call centre platform implementations

* Good Application trouble shooting /Debugging skills

* Profound analytical skills

* Pro-active and possess a can-do attitude

* Possess the ability to learn and work on changing and emerging technologies.

* Excellent interpersonal, written and oral communication skills.

* Flexible and team player who participates in on call schedule

* Familiar with Agile development

Languages

* Speaking knowledge of Dutch/French and English

Must haves in this role :

* 3 - 5 years of experience;

* Knowledge of call centre platform software such as Genesys ((preferable v8.0 and higher Environment)) or other;

* DB knowledge;

* Programming skills in at least one of the following: C#, Java, Cassandra;

* Dutch or French and English.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

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