Senior Service Desk Analyst x 3


Premium Job From Deerfoot

Recruiter

Deerfoot

Listed on

24th June 2020

Location

Surrey

Salary/Rate

£28000 - £36000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

Senior Service Desk Analyst x 3

MSP (Managed Service Provider)

Cheam, Surrey

Want to work for a growing, established, elite Managed Service Provider, based in Surrey? Please apply!

A leading MSP, with an impressive client base across the whole of the UK and USA, is rapidly growing, and looking to recruit three Senior Service Desk Analysts. You will be responsible for working within the Service Team and provide 2nd/3rd line helpdesk support, within an ITIL aligned and Microsoft environment. These roles are based at our clients HQ in Cheam and they are currently operating a mix of on-site / work from home on a rota basis for the time being.

Technology stack exposure, not all essential:

Windows Server 2012 / 2008

Active Directory

Windows 7/8/10/XP

Office 365 / Azure

IIS

SQL

SharePoint

Networking (Equipment, Protocols and Concepts, Switches, Routers, Firewalls, TCP/IP, DNS, DHCP)

PowerShell

Role Overview

As the successful Senior Service Desk Analyst, you will be proactive and provide a preventative approach to support, delivered through the Help Desk. You will have the ability to prioritise incoming tickets, managing the escalation process, from an internal and customer journey perspective, until complete resolution.

If you have the passion and determination to do well, this as a great opportunity to work for a Company, who recognises talent and will invest you!

Salary: up to 36K

Benefits: On Call Allowance, Company Bonus Scheme, Unlimited Access to Training, Exam Support including paid for exams, NHS top up

This role may suit candidates, who hold the following job titles: 3rd Line IT Support, Senior IT Support, Lead IT Support, Senior Service Desk Engineer, IT Support Analyst.

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.

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