IT Helpdesk Technician / 1st Line Support

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This employer is an IT company that works with creative businesses, based in Central London, who want to use technology to grow and develop. They are looking for someone to join their growing Central London team who is as driven as they are to proactively improve their clients' technology to provide a real business impact.

The essence of the role:

- Friendly, positive, engaged first point of contact for their clients

- Standardising and aligning clients' technology

- Ensuring the smooth running of their clients' on-boarding and off-boarding process

Responsibilities:

- Resolving basic technical support queries - Office365/GSuite issues and implementing procedures that they have already documented

- Reporting and coordinating to Head of Operations for all escalated and critical issues

- Office Management - answering the phone, accepting and organising deliveries and ensuring the office functions as smoothly as possible

- Provide online/phone training to clients on how to use their systems and our services

- Checking backups

- Patching and updating machines and servers

- Implementing and testing all on-boarding and off-boarding requests

You need to be:

- Competent user of Mac, Windows and mobile technologies

- Have at least 1 year of frontline customer support experience

- Process-driven and incredibly well organised

- A great communicator - Face to face, verbal and written

- Friendly and Respectful - ignores the client's job title, calls them before emailing, doesn't speak technical language and always remains calm

- Engaged - always prepared, brings an holistic view (your own, the company's, your colleague's and the clients') and provides constructive contributions to meetings and their work

- Positive - bring hunger and energy to your role and be able to transmit this to your colleagues and clients

Perks:

- Salary: Up to £25,000 (Depending on experience)

- Hours of work: 40 hours per week (9am-5pm UK time including 1 hour lunch break)

- 25 days holidays, plus your birthday off, rising 1 day per year until 30 days in total

- Great office in Exmouth Market (EC1) with views over London (5 min. walk from Farringdon Station, 10 min. from Chancery Lane Station and 15 min. from Kings Cross Station)

- Join a company that supports its employees to learn, grow and advance

If this is you, they would love to hear from you. Please forward your CV with a covering letter. Applications received without a covering letter will be ignored. Covering letters MUST be included within the CV as these cannot be accepted or sent separately.