Housing Ombudsman Service
plus excellent benefits
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If you have strong data analysis skills and the ability to produce high quality quantitative and qualitative research and analysis, this newly created role will enable you to make a difference for millions of households.
The Housing Ombudsman Service provides independent, impartial and fair dispute resolution for nearly 5 million households in England. We recently agreed new powers with government, enabling us to do more to resolve disputes effectively and promote positive change across the social housing sector. We have agreed an increased budget to support our change programme, with exciting plans to grow the size of the organisation, recruit new colleagues and broaden our work. Our values help ensure a culture that is truly inclusive and supportive.
As Data Analyst, you will be part of the newly formed Quality, Engagement and Development team. You will provide a high quality analytical function using a wide range of tools to interrogate and interpret information. You will be responsible for developing and maintaining the Housing Ombudsman Service's data strategy, analysing and mining the complaint data we hold alongside other sources to maximise the external impact of our work, improve the customer experience and support systemic investigations conducted by the Ombudsman.
Key requirements for the role include:
Substantial experience of developing a large variety of data reports and analysis
Interpreting and presenting results
Experience of producing MI reports
Experience of working with MS Access and Report Builder
Knowledge of SQL
In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance.
For further details and to apply, please click the apply button. It's an exciting time to join us and to contribute your skills to making a difference for millions of households.
CLOSING DATE: midnight on Wednesday, 8th July 2020.
INTERVIEWS: Week commencing 20th July 2020.
We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.