Head of IT Professional Services - IT Programme Manager

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Head of IT Professional Services who has an IT Programme Manager / Project Manager background with excellent team management and leadership skills and proven experience of planning project timelines, goals and deliverables is required by a well-established Company based in Milton Keynes, Buckinghamshire.

SALARY: £50,000 - £60,000 per annum (depending on experience) + Excellent Benefits (See Below)

LOCATION: Milton Keynes, Buckinghamshire

JOB TYPE: Full-Time, Permanent

IS THIS YOU?

Are you passionate about IT Projects and managing the full lifecycle for these with exciting companies?

Do you want to manage highly technical engineers on exciting projects?

If you answered ‘YES' to the above, then the Head of IT Professional Services position is the perfect job for you.

JOB OVERVIEW

We have a fantastic new job opportunity for a Head of IT Professional Services who has an IT Programme Manager / Project Manager background with excellent team management and leadership skills and proven experience of planning project timelines, goals and deliverables.

Working as the Head of IT Professional Services you will manage the Professional Services Team to ensure the team is recognised both internally and externally as an industry leader for their technical skills, attention to detail and approach to project delivery. The team consists of an IT Strategy Consultant, a Project Manager, two Senior Project Solutions Engineers, three Project Solutions Engineers and three Pre-sales Solutions Engineers.

As the Head of IT Professional Services, you will plan and implement improvements as well as lead the projects and pre-sales function through the complete project life cycle regularly reviewing the processes and streamlining projects to maximise both use of resource and cost.

Reporting to the Service Delivery Director and working closely with the Sales Director, you will be responsible for:

Completing pre-sales activity to support the sales team in winning new business

Completing day to day project management, in line with the Company's project delivery approach

Assisting the Business Development Manager/Client Manager as required in prospective client and existing client meetings

Continuously reviewing and improving the overall project management processes

Developing and managing all KPI's relating to professional services within the business

Providing strategic guidance on the professional services approach and future development

Providing cover for the Project Manager through planned and unplanned absence

Identifying and trialling new services and products which are suitable for the customer base

Actioning regular 1-2-1's with all direct reports

Supporting colleague's development to enable them to resolve issues confidently and effectively

For this, you will have:

IT PROJECT EXPERIENCE

An understanding of full life cycle project management

Clear understanding of project scope, goals and deliverables

Proven experience of planning project timelines

Proven experience of delivering efficiency improvements as a departmental head

MANAGEMENT & TEAM LEADERSHIP EXPERIENCE

Team management and supervision i.e. conducting regular appraisals, setting objectives, performance management, mentoring and coaching

Experience of managing a team of technical project engineers and project managers

Experience of reporting to a Senior Management team on delivery, utilisation, cost and resourcing

DESIRABLE SKILLS

ConnectWise experience

Prince 2 methodology

ABOUT THE COMPANY

The Company is a business computer services provider based in Milton Keynes founded in 2002. The focus of the Company is to provide IT support in London, Milton Keynes and the surrounding areas.

As a successful candidate, you will be part of a committed IT Services company providing high quality IT services. The aim is to provide the level of support a business would expect to receive from an internal IT team.

The Company now operates as the SME centre of excellence, providing exceptional IT support and professional services to the SME market.

COLLEAGUE BENEFITS

As a services business they do not have a product to sell, the key to their success is the service that is delivered and therefore the people that deliver it:

Contributory pension scheme

A tailored professional and personal development plan

Receive up to 10 days training per annum, relevant to your position

When you join the Company, you will get your pick of the amazing benefits from Perkbox

Partner discounts

Support is just a phone call away with this valuable employee service from Westfield Health

Free yearly flu jab funded by the Company

Free financial wellbeing advice and competitive loans through the Neyber platform

Cycle2Work Scheme

Discounted personal Costco membership

Mtech scheme (technology loans on discounted IT products)

Free gym onsite

Free fruit

Work in attractive office space with plenty of free parking - The office has: Pool, darts, ping pong, foosball table, American diner and think pods for those quiet times

The opportunity to take part in regular events and activities outside of work. These are for charity and for fun

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P5542

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