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Head of Service Delivery

Premium Job From REED Global
Recruiter: REED Global
Listed on: 10th June
Location: Nottingham
Salary/Rate: £58,955 - £67,199
Type: Contract
Start Date: ASAP

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A Head of Service Delivery (Technical Support Services) is required for our public sector client based in Nottingham (some travel required), on a 12-18 month fixed term contract basis.

Role Purpose

The post holder has accountability for driving the development and delivery of the Technical Support Services (TSS) model to support Digital and Technology services, with a focus on digital services which are in the cloud. They will create the vision and design the target operating model for TSS, required capabilities and organisation design and what needs to be procured from suppliers across the services. They will design a sustainable structure to deliver the needs of Digital Service Owners and Digital Delivery leads which will align to agreed digital and technical architecture. They will be responsible for highlighting issues and explaining the impact and risks associated with decisions within the TSS remit.

The Head of Service Delivery will also be accountable for the Service Ownership of TSS, the quality and provision across the portfolio of users. They will build effective relationships with internal service providers and external suppliers. They will be accountable and responsible for the service management of any TSS contracts and associated service delivery, ensuring that the expected benefits at award of contract are delivered and continuous improvement driven throughout the life of the contract. They will lead on what needs to be procured (requirements) and the overall procurement delivery through tender, contract award, transition to BAU, and ongoing contract management.

They will manage internal resources and third-party supplier services, and work within a complex stakeholder landscape including business service managers and development and application leads to meet identified needs: live services, infrastructure, applications, digital and delivery. This includes implementing business and cultural changes across the agency, introducing new processes and procedures.


  • Experience of:
  • ITIL, cloud, dev ops, agile ways of working
  • Working with digital services in line with GDS service standards
  • Contract and vendor management experience in the public sector
  • Excellent relationship management: experience of working with customers and suppliers, building relationships and tackling issues
  • Significant experience of working collaboratively across team and organisational boundaries to build efficient and effective technological and digital services fit for the future
  • Proven experience with a successful track record, of dealing with key influencers from other organisations
  • Confident networker with an ability to form alliances and partnerships with key players
  • Demonstrable experience of strategic planning and of delivering complex and challenging change programmes

Qualifications -

Latest qualifications in Agile, ITIL, Dev Ops, Cloud (e.g. AWS, Azure) desirable