TEST MANAGER

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TEST MANAGER

WARWICKSHIRE

OUTSIDE IR35

ASAP START DATE

6 MONTHS

RATE - COMPETITIVE

Test and Fault Manager

My client looking for an experienced (SC Cleared a bonus), Test and Fault Manager, with significant Operations & Communications Centre Systems (or similar) Migration experience within the emergency Services sector, to manage the testing of a large scale migration from existing shared infrastructure to a secure environment, across multiple commercial partners and suppliers from July 2020 for a period of 9 months at competitive rate.

This is a complex implementation programme, with a number of parties including vendors, system integrators and user groups, broken down into a number of sub-projects that are focused on a particular aspect of the overall outcome requirements and must achieve the Operations & Communications Centre Systems go-live of February 2021.

The Test and Fault Manager will work as part of the Transformation Programme Team reporting to the Transformation Lead and will engage with the different stakeholders from the portfolio to ensure effective test management of Operations & Communications Centre (OCC) migration.

Responsibilities

The Test & Fault Manager is responsible for managing testing and resource on products that impact the core systems, applications & platforms across the OCC Technology estate within a Greenfield Secure Environment and E2E OCC testing, providing a single point of contact for all functional and non-functional testing on OCC products, ensuring testing is managed and documented, and provide the OCC programme in alignment with the agreed OCC test strategy and plans, key elements;

*Supervising and conducting OCC Testing activity including assurance of the Test plans and scripts.

*Managing all appropriate aspects of testing across OCC Applications and Technology Platforms, including maintenance of fault log.

*Collaboratively developing the programme test cases ensuring they are updated and baselined to reflect changes to project risk profile, test findings, faults etc.

*Act as a Test SME and point of contact for OCC Testing information.

*Ensure Risks and faults are raised and assessed during testing are documented, communicated and understood by stakeholders.

*Ensure all test reporting and updates are accurate.

Essential Skills & Experience

*Test management and execution of complex application integrations.

*Excellent knowledge of techniques for planning, monitoring and controlling test plan execution

*Test management experience of customer and colleague facing applications across usability, functional and non-functional requirements

*Knowledge and experience of Test Management and overall testing lifecycle

*Defining test strategies

*Deliver excellent service to customers to ensure their satisfaction from the Testing services teams.

*Experience of managing test managers, test analysts , defect managers and coordinators

*Creation of test scripts, and experience of carrying out test execution.

*Delivered E2E Test Management across a complex portfolio of change

*Coaching and mentoring team members

Desirable Skills

*Complex OCC or Contact Centre test experience (Desktop, Speech, unified comms, IVR, Softphone, Routing, Chat, Core Platforms,)

*Knowledge and understanding of change methodologies such as ADKAR

*Experience of change management tools such as JIRA, Agile Central, Confluence.

*Understanding of OCC and or Contact Centre practices and operations within Emergency Services

Required Qualifications

*Education to graduate level

*ISTQB Certified Tester Advanced Level (or equivalent)

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.