Service Architect


Premium Job From LA International Computer Consultants Ltd

Recruiter

LA International Computer Consultants Ltd

Listed on

9th June 2020

Location

London

Salary/Rate

MARKET RATES

Salary Notes

MARKET RATES

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

My telecomms client is looking for a Service Architect/ Designer to be based remotely apart from occasional travel to customer sites which can vary. This is for a 6-12 month contract with the potential to extend.

You will be...

*Accountable for delivering the optimal service model for non-standard and complex customer solutions; including defining customer requirements, designing service solutions, negotiating offerings and developing pricing to ensure we're commercially competitive.

*Working with a wide range of internal and external stakeholders across multi-disciplined teams to assess customer requirements and minimise service delivery risks within the final contracted service commitment.

*Responsible for developing and managing strong customer relationships at senior level through providing specialist thought leadership and actively influencing the customer's service strategy and operational decisions.

*Accountable for the production of high-quality bid proposal documents outlining the specifications and value of our service to the customer. May be required, as part of the bid team, to lead the bid service workstream, consolidating partner and 3rd party service support into the overall solution/proposition.

*Negotiating directly with the customer at senior level (up to board level) on key service components such as contractual schedule content and Service Level Agreements (SLAs), in addition to third party contract service support, ensuring flow down of service constraints.

*Facilitating and contributing to innovation of approaches, using specialist knowledge of BT's products and services to underpin service delivery.

*Accountable for accurate resource forecasting to ensure we will be able to deliver the contract requirements and suggesting mitigations of any potential resourcing / capability risks.

*Contributing to the development and implementation of unit policies, documentation and procedures to ensure we are re-using and optimising design methodologies where applicable

*Managing customer due diligence of successful new business and handover of the service design to the Service Introduction team and all stakeholders involved in delivery, to ensure understanding and compliance against key customer requirements

Experience you would be expected to have...

*The role holder should be able to leverage the experience of the relevant BT wide professional communities to discharge these responsibilities, thus ensuring knowledge sharing extends beyond the functional boundary of the role. The role holder may also play a key part in the BT wide professional communities.

*A broad experience and or understanding in delivering service to business customers, ranging from medium commercial / retail enterprises to large public sector.

*A thorough understanding of the service strategy for Corporate & Public Sector, the organisation, processes and stake holders required to assure an agreed deliverable quality service design.

*Commercial acumen and competency that enables identification of cost versus value and able to present such to stake holders.

*Acting as a key contributor in a complex/ critical environment

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

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