Business Analyst / Product Owner x 4
Recruiter
Evolution Recruitment Solutions Ltd
Listed on
26th May 2020
Location
Manchester
Type
Permanent
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Business Analyst / Product Owner x 4Manchester, close to City Centre, North West UK
£40,000-£45,000 + 25 days holiday, pension, bonus and healthcare
This role is the key in the implementation of a Digital Strategy, reducing customer effort and in turn our support costs across the organisation.
This role within Business Process Engineering will be responsible for:
Identifying customer and operational support requirements, enabling partner self-serve capability and a joined up digital user experience across products - this will be for new product developments as well as existing products across our 3 main channels I.e. Direct, Wholesale and SimplicityOrganisational gearing - breaking the relationship between subscriber growth and support overheadRequirements gathering, documentation and prioritisation - MVP through to industrialisation. MoSCoW requirement documentation allowing for clear sprint planningThere will be a foundation of customer engagement at the heart of this role within the BPE function with analytics and verbatim driven insight a key part of the planning and delivery process.
Key capabilities/skills of the role:
Provide Business Analysis to support new product development and wider strategic business changeTo provide expertise and guidance on what is the art of the possible in the field, providing insight on market leading best practice and competitor analysis to drive a clear competitive advantage for the digital customer experience Provide market insight on current digital technologies.Define, challenge and shape business requirements to provide a customer centric digital design. Detailed business requirement elicitation and documentation: Ability to translate the voice of the customer/business insight/stakeholder feedback into clearly defined, agreed and prioritised business requirementsBe a clear centre of expertise for the re-engineering of business processesWorking alongside Operational subject matter experts you will be responsible for the analysis, assessment and definition of service desk and support processes, identifying necessary changes to existing systems and feeding into the accountable team for deliveryUsing insight, identify opportunities for additional product growth as well as reductions on cost to serveProvide UX insight - identifying customer goals and challenges; developing solutions that remove these challenges and facilitate our customer/end user goalsProduction of user orientated design wireframesLiaising with Project/Programme Managers to ensure efficient change management and implementation within defined framework - note for some projects an agreed approach may mean a light touch PM need in which case this would be assumed by the most appropriate business lead within the development function I.e. BA, engineer, software developmentEngagement with key business stakeholders to ensure successful Business Transition Planning I.e. Our operations teams and customers are able to operate a set of business processes to support the product / change in lifeProven experience of customer journey mapping and user experience researchAbility to interrogate business insight to understand the customer experienceExcellent communication skills with the ability to engage stakeholders - this will also involve workshop facilitation to draw out requirements and seek an agreed approach
