2nd / 3rd Line Support Engineer
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2nd/3rd Line Support Engineer Our client based in the Wembley area has an opportunity for a contract 2nd/3rd Line Support engineer to join a potentially long term contract basis. The role will initially be based from home in accordance with government guidelines but may eventually return to being office based.Role responsibilities: 2nd - 3rd line Technical support of systems Respond to user support requests in line with Operating Level Agreements. Provide IT support cover out of hours as required - optional - standard office hours 9-5:30 Work as a Triage service for the Development team identifying and qualifying Bugs and Changes. Work as part of the Global IT Operations team to ensure system stability and improve system performance. Work within ISO 9001:2008 and 27001:2013 and ISO 14001:2015 - really good to have Experience of the majority of the key systems: D365 for Finance & Operations - (dynamics 365) Good Customer Care/Focus Strong Mitel MiVoice Business Knowledge - desirable Microsoft Active Directory Administration Microsoft Windows Client Operating system > XP Microsoft Office > 2003 including O365 Salesforce experience desirable 2nd/3rd Line Support engineerDue to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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