2nd / 3rd Line Support Engineer


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Recruiter

Proactive Appointments

Listed on

22nd May 2020

Location

Wembley

Salary/Rate

£150 - £170

Type

Contract

This job has now expired please search on the home page to find live IT Jobs.

2nd/3rd Line Support Engineer Our client based in the Wembley area has an opportunity for a contract 2nd/3rd Line Support engineer to join a potentially long term contract basis. The role will initially be based from home in accordance with government guidelines but may eventually return to being office based.Role responsibilities:                                                                                                                                                                                                                                                                                                 2nd - 3rd line Technical support of systems                                                                                                                                                                                                                                                                                                  Respond to user support requests in line with Operating Level Agreements.                                                                                                                                                                                                                                                                                                 Provide IT support cover out of hours as required - optional - standard office hours 9-5:30                                                                                                                                                                                                                                                                                                 Work as a Triage service for the Development team identifying and qualifying Bugs and Changes.                                                                                                                                                                                                                                                                                                 Work as part of the Global IT Operations team to ensure system stability and improve system performance.                                                                                                                                                                                                                                                                                                 Work within ISO 9001:2008 and 27001:2013 and ISO 14001:2015 - really good to have Experience of the majority of the key systems:                                                                                                                                                                                                                                                                                                 D365 for Finance & Operations - (dynamics 365)                                                                                                                                                                                                                                                                                                 Good Customer Care/Focus                                                                                                                                                                                                                                                                                                 Strong Mitel MiVoice Business Knowledge - desirable                                                                                                                                                                                                                                                                                                 Microsoft Active Directory Administration                                                                                                                                                                                                                                                                                                 Microsoft Windows Client Operating system > XP                                                                                                                                                                                                                                                                                                 Microsoft Office > 2003 including O365                                                                                                                                                                                                                                                                                                  Salesforce experience desirable 2nd/3rd Line Support engineerDue to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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