Account Director

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Account Director (NHS Facilities Management / Services)

Dudley

Brand new role joining a successful multinational FM business to profitably grow this large NHS account by delighting the customer, inspiring the team and delivering operational excellence, whilst creating a safe environment. We will consider candidates outside of the healthcare sector, who can demonstrate transferable experience from another services based role operating at a senior level.

Responsibilities:

* Deliver an excellent customer experience through a relationship built on an understanding of the customers organisation, its objectives and values.

* Maximise and act upon customer insight to respond to any identified service issues and to drive continuous improvement and the strategic development of the account.

* Ensure all colleagues understand the customer proposition, maintain a positive brand perception and facilitate an environment to work in partnership with the customer and service users.

* Drive the financial performance of the account to maximise profit and cash performance.

* Deliver the account commercial contract, identifying and accounting for risks and liabilities and complying with commercial governance

* Manage the financial performance of the account challenging performance, reviewing costs, approving financial submissions and initiating profit improvement plans to achieve or exceed expectations

* Manage the; budget, forecast, income recovery, cost recognition, cash collection and deliver the P&L.

* Ensure adherence to all contractual standards, specifications and legislation, monitoring operational performance and avoiding KPI deduction through data utilisation

* Ensure that processes, tools, equipment, resources and all necessary training and supervision are in place to deliver the services under the contract.

Knowledge/Experience:

A demonstrable track record of successfully delivering a similar role with a portfolio in excess of £20m.

* Excellent understanding of facilities management and outsourced services relevant to the requirements of the role, or transferable knowledge and experience from a related relevant sector.

* Relevant professional or technical qualification or competence

* Management and leadership experience at a similar level in a large, complex, multi-stakeholder organisation.

* Experienced in leading and motivating high performance teams

* Demonstrable evidence of developing and sustaining a customer focussed culture

* Proven track record of successful financial and commercial management

* Able to understand contract obligations and corporate governance in detail, conveying the appropriate aspects to team members

* Able to recognise the development needs of self and others and utilise this to achieve the best outcome

facilities, management, account director, birmingham