Salesforce Solution Architect

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The National Audit Office (NAO) supports Parliament to hold the government to account for the way public services are delivered. Our primary role is to scrutinise public spending for Parliament. We do this by certifying over 350 government accounts and produce around 65 Value for Money (VFM) reports each year.

Main Purpose of the Job:

To analyse, architect, design, build and support Salesforce solutions, according to agreed system requirements specifications, gathered through collaborative requirements workshops and prototyping sessions with key stakeholders and users.

To integrate with and migrate data to/from external applications.

To administer/maintain and support Salesforce solutions.

To automate business processes

Responsibilities:

Reporting To: Salesforce team lead

Undertake structured analysis of technical issues, translating this analysis into technical designs on the Salesforce platform and associated applications

Where appropriate; plan and lead development on sets of related stories, having understanding of the whole system, taking responsibility for teaching to others

Develop, configure or customise software solutions to meet the user needs, producing clean, efficient, secure and well-tested architectural solutions

Look for opportunities to collaborate and reuse components, communicating with both technical and non-technical stakeholders

Ensure that solution designs align with the goals of the organisation, following the digital roadmap and principles within the NAO Digital Plan

Network and communicate with senior stakeholders and product owners, proactively seeking out opportunities for digital transformation

Follow and improve best practice guidelines

Find ways to improve system robustness, resilience, stability and integration

Knowledge share with team members, mentoring and coaching junior colleagues

Identify, test and champion the adoption of emerging technologies

Internal/External Relationships: Many internal and external relationships with NAO staff at all levels and with suppliers, vendors, technical colleagues in similar organisations.

Resources Managed: External consultants as and when required.

Key Skills/Compentencies Required:

Essential

Strong communication and inter-personal skills in dealing with a range of customers, including senior managers & end-users.

Ability to recognise and respond to business issues and priorities

Ability to explain technical concepts to non technical staff

Ability to persuade and influence others decision making to steer towards optimum solutions

Ability to support Salesforce solutions, including problem diagnosis and resolution.

Experience of building secure applications accessible via community portal

Practical experience of working using Agile methodologies.

Experience of testing and implementing Salesforce critical updates

Ability to mentor and coach less experienced members of staff