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IT Service Desk Technician

Premium Job From Bowerford Associates
Recruiter: Bowerford Associates
Listed on: 6th May
Location: Wellington
Salary/Rate: £18,000 - £19,000
Type: Permanent
Start Date: 09/03/2020

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We are searching for an additional IT Service Desk Technician to join a dedicated and experienced IT support team which delivers high quality, reliable and maintainable systems and infrastructure.

You will be;

  • The first point of contact for all IT Support queries, both internal and external
  • You will be responsible for the support of circa 250+ desk-based and remote users
  • Management and distribution of help-desk tickets
  • Asset Management
  • 1st tier technical support
  • Change control processes
  • Software management
  • Documentation process

Required experience;

  • Familiar with Microsoft Windows from XP to Windows 10
  • Microsoft Office 2013/2016
  • PC & Laptop Hardware knowledge
  • Excellent communication and organisational skills
  • VPN (both mobile user and site to site)
  • Anti-Virus solutions, implementation and analysis
  • Office 365 experience
  • IP based telephony systems

Additional Desired Experience (any of the following);

  • Microsoft qualifications (Windows or Server OS)
  • Microsoft Windows Server exposure
  • Experience of using an ITSM platform
  • Understanding of Active Directory
  • Understanding of DHCP/DNS/TCP IP

Core Competencies:

  • Ability to build strong support relationships with others
  • Ability to remain focused during extremely busy periods
  • Able to prioritise workloads and recognise system demands
  • Ability to work to targets and deadlines
  • Good communication skills (both written and oral)
  • Good organisation skills
  • Personal time management

Company Benefits:

  • Bike-to-Work Scheme
  • Childcare Vouchers
  • Holidays - 28 days holiday (including 8 Bank Holidays)
  • Pension Schemes / Healthcare & Cover
  • Employee of the Month
  • Birthday off work
  • Charity Days
  • Social Activities
  • Dress Down

Please forward me you CV in Word format and I will call you to discuss the role in more detail. Our client is offering a competitive salary and an excellent benefits package to the success candidate.

Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.