Graduate IT Support Engineer

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This role is for an established and successful IT services company based in Farringdon. Their mission is to make their clients' IT work seamlessly, as well as being their trusted advisor when it comes to new IT developments, including the latest email, collaboration and file sharing cloud technologies. They have a diverse and energetic team of passionate and talented people and they are looking for a Graduate IT Engineer to join the business at a key point of planned growth.

ABOUT YOU:

You are a self-starter with a real passion for learning. You want to be a part of a great team in a growing business. You're a geek at heart and love to play around with the latest technologies. You get a buzz from solving problems in a busy environment and you understand the importance of excellent client service, which means you can also give simple explanations without using IT jargon. You believe that the world can be a better place through the effective use of IT and want to help make that happen.

THE ROLE:

An exciting opening in their service team with the opportunity for real progression. In this role, you will provide remote technical support, as part of a team, for all clients. You will be expected to demonstrate a strong work ethic when it comes to managing issues, have a keenness to learn and develop an appreciation for the various client cultures and requirements. They have a Training Programme in place to ensure your IT career development through both company-funded external training as well as in-role experience objectives. They also carry out regular one to ones and six-monthly performance reviews, providing a regular opportunity for two-way feedback.

ESSENTIAL SKILLS / EXPERIENCE:

- A solid academic background in IT /computer related, Physics, Maths or Engineering discipline, possibly combined with Business

- 6-18 months' industry experience (work placement or post-graduation)

- Basic understanding of the following: hardware and peripherals including PCs, laptops and printers, Microsoft Office, Microsoft Server, Networking including LAN, WAN, firewalls and routers, Applications/software, Citrix

- Great interpersonal skills and an excellent telephone manner

- A methodical approach to problem solving

- An ability to engage professionally and deliver an exceptional client experience at all times

- An ability to work under pressure and respond to tight deadlines whilst prioritising workload

- Personal accountability for on-time deliverables and delighting clients

- A client centred attitude and a continual focus on end user experience

DESIRABLE SKILLS / EXPERIENCE:

- IT qualifications and certifications

BENEFITS:

- Competitive starting salary

- Shift allowance and paid overtime

- Learning and development opportunities