Customer Service Advisor - Birmingham

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Title: Customer Service Coordinator

Location: Birmingham

Salary: £22,000 - £25,000 per annum

Our client is looking to recruit a Customer Service Coordinator to be based in Birmingham.

Job responsibilities:

First point of resolution for all inquiries

Providing members with advice and guidance on next steps and their on-going journey with the organisation.

Developing and maintaining excellent communications with other teams and divisions

Respond to all inquiries from all members up to the first level resolution and refer any second resolution calls to other sections across the organisation as appropriate.

Requirements:

Have excellent customer service skills.

Have excellent communication and listening skills.

Be computer literate.

Relationship building skills

Can do attitude

Good attention to detail.

Flexible to work shifts.

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