|Listed on:||22nd April|
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9-month fixed term contract
We are looking for a CRM Specialist to join us on a temporary basis (fixed term contract) to support the implementation of an end to end membership CRM solution capability. Delivering new efficiencies and enhanced intelligence around all activity within RSSB, you will play a pivotal role in the effective delivery of these objectives. You will provide technical systems knowledge and insights into the wider principals, governance and best practice to ensure CRM is successful and delivers an effective return on investment.
Day to day, you will manage the use of Dynamics as a CRM system from a business perspective, proactively engage with the business to deliver new data capture, business rules and processes and work with the CRM Management Group to deliver and integrate the CRM system effectively. Developing and leading training is also a key part of the role as well as the performance of system configuration tasks and the identification, design, and implementation of system enhancements.
To be successful in the role, you will have substantial experience in a CRM Administrator or Specialist role, recent in-depth knowledge of the Dynamics 365 platform / CRM online (recent versions) and experience in actively leading CRM adoption and development. You will be proficient with security and licence management, data management principles and will have a comprehensive understanding of the best practice requirements around CRM business rules and governance.
Please note this role is not available on a contractor day rate.