IT Service Desk Technician


Premium Job From Bowerford Associates

Recruiter

Bowerford Associates

Listed on

2nd April 2020

Location

Wellington

Salary/Rate

£18000 - £19000

Type

Permanent

Start Date

09/03/2020

This job has now expired please search on the home page to find live IT Jobs.

We are searching for an additional IT Service Desk Technician to join a dedicated and experienced IT support team which delivers high quality, reliable and maintainable systems and infrastructure. You will be; The first point of contact for all IT Support queries, both internal and externalYou will be responsible for the support of circa 250+ desk-based and remote usersManagement and distribution of help-desk ticketsAsset Management1st tier technical supportChange control processesSoftware managementDocumentation processRequired experience; Familiar with Microsoft Windows from XP to Windows 10Microsoft Office 2013/2016PC & Laptop Hardware knowledgeExcellent communication and organisational skillsVPN (both mobile user and site to site)Anti-Virus solutions, implementation and analysisOffice 365 experienceIP based telephony systemsAdditional Desired Experience (any of the following);

Microsoft qualifications (Windows or Server OS)Microsoft Windows Server exposureExperience of using an ITSM platformUnderstanding of Active DirectoryUnderstanding of DHCP/DNS/TCP IPCore Competencies:

Ability to build strong support relationships with othersAbility to remain focused during extremely busy periodsAble to prioritise workloads and recognise system demandsAbility to work to targets and deadlinesGood communication skills (both written and oral)Good organisation skillsPersonal time managementCompany Benefits:Bike-to-Work SchemeChildcare VouchersHolidays - 28 days holiday (including 8 Bank Holidays)Pension Schemes / Healthcare & CoverEmployee of the MonthBirthday off workCharity DaysSocial ActivitiesDress DownPlease forward me you CV in Word format and I will call you to discuss the role in more detail. Our client is offering a competitive salary and an excellent benefits package to the success candidate.Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.

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