Service Manager (Availability, Capacity & Continuity) - DV
LA International Computer Consultants Ltd
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Service Manager (Availability, Capacity & Continuity) - DV Cleared
The successful candidate will work within the service operations team and oversee the alignment of business strategy and plans with technology and solutions that support the strategy. Looking at Availability, Capacity and Continuity. You will prior experience of service design and ideally a service implementation background.
Role responsibilities include:
-Produce and maintain the Availability, Capacity and Continuity (ACC) Plan whilst looking at the impact of all changes
-Monitor IT availability achieved and provide advice and guidance to all other areas on availability related issues;
-Produce ACC metrics report for the Service Management Review
-Assist with diagnosis and resolution of availability related incidents and problems
-Maintain and enforce the availability testing schedule;
-Attend all CAB meetings;
-Engage with relevant stakeholders to provide understanding of the planned solution and identify possible impact on Service;
-To help the Business evaluate existing systems and provide advice on how to meet organizational requirements and future needs;
-Identification of Risks, Issues, Assumptions and Dependencies related to Projects and their impact upon on-going Service Model and/or processes;
This will be on a 6 month contract initially.
To be considered please send across an updated CV.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks.
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.