2nd Line Line Support Engineer - (£30k) - Wimbledon

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2nd Line Line Support Engineer - (£30k) - WimbledonWork for a Technically focused company providing enterprise solutions to small fast-growing companies. As a 2nd Line Engineer you will be responsible for -Resolving Tickets as and when required and escalating to 3rd line when necessary. Report to the Managing Director / Team Lead and provide day to day support of all our clients infrastructure and security.You will work closely with the Support Team ensuring that service quality is delivered and that continuous service improvement is a key focus.Act as a team technical escalation point and resolving more complex incidents from the 1st line.Ensure good working knowledge of infrastructure . Networking and monitoring tools.Project work as and when required.Ensure that a strong customer service ethos is provided.Update Security and Network information to accurately account for changes in infrastructureTest and roll out updates to firewalls, routers and server systems.Technical Experience -Working knowledge of a leading firewall vendor (FortiGate ideal)Working knowledge and hardware troubleshooting experience of Windows environments.Good knowledge of Networking.Good knowledge of 0365 plans and features, with some Exchange troubleshooting skills.Deployment and troubleshooting knowledge of Apple operating systems Good knowledge of Vitalisation (HyperV or VMWare)Benefits - Develop skills in new technology.Progression opportunities to director level in future.Flexible package perks. Divert your salary into other aspects of expenditure according to your needs. E.g. child vouchers, medical cover etc.Work Rota - 40 hours a week between core hours of 09:00am to 17:30pm (There is a 4 week rotation to cover 8.00am start and Saturday emergency cover for key few clients.)Office based work is 30% with up to 70% travel to clients. (Clients are mainly based in the centre of London.) Interested? Please contact [email protected] and forward a copy of your CV.