NEW 1st/ 2nd Line Support
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1st/ 2nd Line Support Salary: £18,000 - £25,000Type: PermanentLocation: Newcastle upon TyneBenefits: Industry Qualifications/ Progression/ Bonus/ Pension This technically focused company are looking for an 1st/ 2nd Line Support Engineer to join their thriving team. This company's ethos is to exceed their client's expectations by providing excellent service through technical expertise. This company focus on having a personable side to their technical solutions, making sure they provide personal touches and high quality service.You will not only be integrated into a highly technical team, but a community that will support you in industry qualifications and on the job training! Day to day you will be getting involved with supporting a wide range of IT and different customers (both large and small) from both the office and when necessary on customer sites. You will be involved with IT projects and the management, upkeep and enhancement of internal company systemsRequired Skills:Microsoft Windows server and client operating systemsExperience working with remote access toolsExperience working with Active DirectoryExperience working within a ticket management systemsExcellent customer service experienceDriving licence The job package includes:22 days holiday (increasing with service up to a maximum of 30) plus bank holidaysQuarterly profit related bonus (after initial 6 month period)Contribution to a Personal Pension schemeFormal and on the job training leading to industry qualifications, eg MCSECharity and social eventsTo apply to this role please send your CV ASAP!