2nd Line/3rd Line Service Desk Engineer - (£28 k) - Manchester

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2nd Line/3rd Line Service Desk Engineer - (negotiable up to £28 k) - Manchester

A Managed Technology services company where a "work hard play hard" culture is in place to support and help employees when needed.

You will be providing a 2nd line technical support within the Microsoft operating system, conduct telephone handling and resolving technical support tickets on a busy Service Desk.

A reward scheme is currently in operation to reward positive feedback through customer survey's following ticket completion!

Technical Experience you will require -

* O365

* Exchange

* Vmware - demonstrate they have an understanding of a virtual environment, of the storage required and how everything links together, show that they're able to troubleshoot issues in a virtual environment, monitor and create VM's.

* AD

* DNS Records

* DHCP

* WAN

* Switching and routing

* Networking

Employee Benefits -

* Annual Bonus (subject to performance)

* Private Medical

* Group Pension

* Life Insurance

* Rewards scheme for top performers

Additional Details -

Operating a shift pattern from 07:30 to 20:00 Monday to Friday.

A requirement of this role is to participate in being on-call out of UK Service Desk hours.

This comes with a standard on-call payment for each on-call shift, plus overtime for hours worked, and is scheduled as part of a weekly on-call rota.

If you are interested in the role please for your CV to [email protected]