2nd Line Service Desk Engineer - up to £28 k - Manchester
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2nd Line Service Desk Engineer - £28 k - Manchester
Work for a first-class Managed Technology services company. The company has a transparent "work hard play hard" culture encouraging employee support and help when needed.
Our 2nd Line Responsibilities -
* Providing 2nd line technical support within the Microsoft operating system.
* Telephone handling and resolving technical support tickets on a busy Service Desk.
Technical Experience -
* O365
* Exchange
* Vmware - demonstrate they have an understanding of a virtual environment, of the storage required and how everything links together, show that they're able to troubleshoot issues in a virtual environment, monitor and create VM's.
* AD
* DNS Records
* DHCP
* WAN
* Switching and routing
* Networking
Role Benefits -
* Annual Bonus (subject to performance)
* Private Medical
* Group Pension
* Life Insurance
* Rewards scheme for top performers
Additional Details -
Operating a shift pattern from 07:30 to 20:00 Monday to Friday.
A requirement of this role is to participate in being on-call out of UK Service Desk hours.
This comes with a standard on-call payment for each on-call shift, plus overtime for hours worked, and is scheduled as part of a weekly on-call rota.
A reward scheme is currently in operation to reward positive feedback through customer survey's following ticket completion.
If you are interested in the role please for your CV to [email protected]