|Listed on:||24th March|
|Salary/Rate:||£30,000 - £40,000|
Job Title: SAP BASIS Support Analyst
Location: Nottingham (Office Based)
Salary: £30,000 - £40,000 (depending on experience) + company benefits inc flexible working
Job Type: Full Time, Permanent
The Company aims to unify people, processes and technology to deliver SAP rapidly, reliably, smarter and at scale. Having been in the infrastructure industry for over 20 years, they aim to build more agile ways of working for customers. They are passionate SAP HANA and AZURE cloud experts.
They are trusted experts in cloud infrastructure and SAP HANA platforms. Their mission is to make customers more successful by simplifying and optimising platforms, accelerating, and de-risking deployments, which they achieve through their cloud and infrastructure expertise, rich insight and managed service offerings.
About the Role:
They are seeking to expand the Expert technical operational support team which provides expert 1st, 2nd and 3rd line support to clients across all services, currently they're looking for a SAP BASIS Support Analyst. The role will include triaging tickets, managing Service Requests, Incidents, Problem Records and Changes, across multiple customers. The company provides support to clients over core business hours (08:00 - 22:00), managed by a shift rota. Outside of these hours there's an OOH call service which is also managed utilising a rotation across the team.
The role is one within a team of 8 people, providing a mixture of 1st, 2nd and 3rd line expert support to clients. Some of your key responsibilities will be to provide support and training to other team members and help co-ordinate all SAP technical activities with 3rd parties. As the SAP Basis Analyst you will be responsible for providing SAP technical support to the user community, whilst being involved in the delivery of upcoming projects and enhancements. Ensure incidents are managed through to resolution. Work to resolve problems and propose new technical solutions to the SAP Architect. You need a keen eye for detail and a focus on quality and content of tickets. You will report directly to the Service Operations Team Lead.
The role will require working in a shift rotation, between the hours of 08:00 and 22:00 Monday to Friday. On occasion you may be asked to work out of hours or over a weekend, but this will be scheduled in advance and you will be paid for this work at the applicable rate. You will be gradually transitioned into the out of hours on call rotation
The successful Candidate will have/ be:
As a person
There is plenty of opportunity to progress within the company depending on the path you would like to take. They'd see the successful candidate working within the support environment for at least a year and then upskilling to move into the professional services team, providing consultancy to clients.
Sounds interesting? Click APPLY now.
Candidates with experience of: SAP BASIS Consultant, SAP Architect, IT Support Consultant, Technical Support Engineer, SAP Analyst, Senior IT Technical Support, IT Auditor, Agile, Windows Server, JAVA, LINUX, ITIL, IT Support Engineer may also be considered for this role
Contact Name: Bluetown Online
Job ID: 2813268