IT Support Analyst - SAP BASIS

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Job Title: SAP BASIS Support AnalystLocation: Nottingham (Office Based)Salary: £30,000 - £40,000 (depending on experience) + company benefits inc flexible workingJob Type: Full Time, PermanentThe Company aims to unify people, processes and technology to deliver SAP rapidly, reliably, smarter and at scale. Having been in the infrastructure industry for over 20 years, they aim to build more agile ways of working for customers. They are passionate SAP HANA and AZURE cloud experts.They are trusted experts in cloud infrastructure and SAP HANA platforms. Their mission is to make customers more successful by simplifying and optimising platforms, accelerating, and de-risking deployments, which they achieve through their cloud and infrastructure expertise, rich insight and managed service offerings.About the Role:They are seeking to expand the Expert technical operational support team which provides expert 1st, 2nd and 3rd line support to clients across all services, currently they're looking for a SAP BASIS Support Analyst. The role will include triaging tickets, managing Service Requests, Incidents, Problem Records and Changes, across multiple customers. The company provides support to clients over core business hours (08:00 - 22:00), managed by a shift rota. Outside of these hours there's an OOH call service which is also managed utilising a rotation across the team.The role is one within a team of 8 people, providing a mixture of 1st, 2nd and 3rd line expert support to clients. Some of your key responsibilities will be to provide support and training to other team members and help co-ordinate all SAP technical activities with 3rd parties. As the SAP Basis Analyst you will be responsible for providing SAP technical support to the user community, whilst being involved in the delivery of upcoming projects and enhancements. Ensure incidents are managed through to resolution. Work to resolve problems and propose new technical solutions to the SAP Architect. You need a keen eye for detail and a focus on quality and content of tickets. You will report directly to the Service Operations Team Lead.The role will require working in a shift rotation, between the hours of 08:00 and 22:00 Monday to Friday. On occasion you may be asked to work out of hours or over a weekend, but this will be scheduled in advance and you will be paid for this work at the applicable rate. You will be gradually transitioned into the out of hours on call rotationThe successful Candidate will have/ be:EssentialStrong problem solving skillsKeen interest in technologyProficient user of IT SystemsExperience of a technical support desk environmentProven capability in supporting Netweaver systems across a range of components such as ECC, BW/BI, PO, CRM, SRM and TMAbility to manage change and support the transport processes across different SAP technologiesFamiliarity with SAP tooling & methodologiesSAP Patching (ABAP and Java)SAP Kernel patchingImplementation of OSS notesClient copiesSetting up of trusted RFC'sMaintenance of profile parametersDesirableManagement of certificatesConfiguration of Single Sign on Knowledge of LinuxExperience of HANA databasesSAP BASIS certificationITIL V3 knowledgeAgile/DevOps KnowledgeAzure ExposureWeb Dispatcher ExposureSAP Router ExposureBOBJ ExposureAs a personAbility to work in a busy, pressured environmentA strong service oriented ("Can-do") culture, with a strong focus on customer approach. Committed to exceeding customer expectationsExcellent telephone mannerAble to communicate effectively with colleagues, management and customers across all mediums Dynamic but aware of the views and feelings of othersAble to integrate with the team and be a good team playerDrive and MotivationCan demonstrate clear purpose, enthusiasm and commitmentSuggests new ideas within the teamAbility to work on your own initiativeAbility to organise and prioritise in a demanding environmentManage multiple prioritiesGood ownership skillsGood written communication skillsFlexible Benefits:Highly competitive salary and excellent benefits packageHugely supportive working environment with a dynamic culture and companyFlexible and diverse working environmentThere is plenty of opportunity to progress within the company depending on the path you would like to take. They'd see the successful candidate working within the support environment for at least a year and then upskilling to move into the professional services team, providing consultancy to clients.Sounds interesting? Click APPLY now.Candidates with experience of: SAP BASIS Consultant, SAP Architect, IT Support Consultant, Technical Support Engineer, SAP Analyst, Senior IT Technical Support, IT Auditor, Agile, Windows Server, JAVA, LINUX, ITIL, IT Support Engineer may also be considered for this role