2nd Line IT Support Technician


Premium Job From REED Global

Recruiter

REED Global

Listed on

23rd March 2020

Location

Nottingham

Salary/Rate

£11 - £13

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

2nd Line IT Support Technicians are required by our Public Sector client based in Nottingham for initial 3 month contracts (with a possibility of extension). The successful candidates will provide 2nd Line Support, acting as a point of escalation for IT tickets. In your role you will: - Receive incidents and service requests, via a variety of means, such as telephone, email, web portal, fax, etc.

- Utilise all available products and tools to assist in the efficient installation of software and resolution of incidents

- Provide technical advice and guidance to customers on the use of IT equipment, including but not limited to; the self-support portal, desktop systems and their associated software, telephony, LAN networks and peripherals

- Track incidents and service requests throughout their lifecycle. Experience required: - Customer IT service support, good customer service and communication skills

- Administration and configuration of desktop applications (inc. Windows 7, Windows 10, Microsoft Office, Active Directory, SCCM, AV software configuration)

- Supporting End users devices including laptops, desktop pcs tablets and smartphones

- Hardware and software troubleshooting skills.

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