2Nd Line Support

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2nd line support / Service Desk / Nottingham/ £11-13.45/hour (PAYE/Umbrella)REED Technology are currently working with a Public Sector client in Nottingham who requires multiple 2nd line support analyst. The ideal candidate will be responsible for contributing to the delivery of an excellent IT Service Desk.Key Responsibilities:* Provide 1st/2nd line support and advice to users of ICT systems and applications through individual job requests, email requests and telephone support as required.

* Manage our own case load of allocated and self-selected IT jobs by logging, tracking and prioritising your work

* Maintain, configure and set-up hardware, software, infrastructure telecommunications systems as necessary.

* Adhere to established technical specifications and work procedures for installations, maintenance and configuration of hard ware and software.

* Contribute positively to both users and team.

*Help manage the IT documentation.

*Hardware and software technical knowledge with; Windows Server 200-2012, Exchange Server, Active Directory, Networking, Switches, Routers, SQL Server.Skills required

- Active Directory; Group Policies

- Exchange

- Windows Server Qualifications and experience in;

- Knowledge of ITIL

- 2 years' experience in a similar roleIf you are interested in this role, please apply using the link or send your up to date CV to Sheena Patel at REED Technology.