1st/2nd IT Line Support Engineer

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1st/2nd IT Line Support Engineer - London - Contract - £100-150 per daySummary of Role:Resolve requests for technical assistance directed at the Technical Support IT Helpdesk, while delivering excellent customer service to users.To take an active role in the ongoing design & maintenance of the UK IT infrastructure.Responsibilities:Have high competence in all areas of IT Support.Deliver excellent customer service to all those who contact the IT Helpdesk.Apply Company standard operating procedures and information security policy standards to resolve calls to the IT Helpdesk.Inform the Technical Support Manager of serious, service affecting incidents or where third party organisations are failing to meet their SLAs.Perform daily / weekly monitoring of key systems, taking appropriate action when required.Assist in the review/update of IT Helpdesk procedures and documentation.To Take an active role in IT Administration and Asset Management.Other 'ad-hoc' activities as required by the Technical Support Manager. Qualifications and Skills:Strong competence in, Active Directory, Windows 7 and Windows 10.Strong competence in Windows server environments. (2008, 2012).Strong competence of managing a Microsoft networked environment.Demonstratable competence in Cloud Services ( Office 365).Previous exposure to delivering customer service from a busy IT helpdesk.Previous exposure to Windows 7 & Windows 10 builds.Logical and thorough approach to problem solving.Excellent communications skills.Relationships with People & Person Profile:Support to colleagues.Service provider to all users of ITEscalates calls to 3rd party organisations.Able to demonstrate excellent internal and external customer service to all levels of the business.Flexible approach to workingDemonstrates ability to work in an organised mannerGood sense of humourExcellent team orientation.Please apply for role or contact me directly to discuss further