Customer Success Manager - Berkshire
Recruiter
Evolution Recruitment Solutions Ltd
Listed on
21st March 2020
Location
Reading
Type
Permanent
This job has now expired please search on the home page to find live IT Jobs.
Customer Success ManagerBerkshire
£45,000 - £50,000
My client is looking for a well-rounded Customer Success Manager to work in a dynamic environment. You will join a small, friendly and talented team to build and maintain customer relations and support them in using our flagship IoT security software platform.
Why this company?
• Get to work with a passionate, dedicated, and diverse group of people building on the leading provider of IoT.
• Grow in your career as a developer with ongoing training, working with cutting edge technology.
• Patented technology that is evident in several industry sectors.
More about the client...
• They are a recognised leader in IoT security.
• Their platform provides trust for IoT devices and the IoT ecosystem, to address the challenges of securing the Internet of Things.
• They use breakthrough technology including Dynamic Device Key Generation (DDKG) and PKI Signature+. Their solution delivers automated device provisioning, authentication, credential management and policy based end-to-end data security/encryption.
Your Responsibilities:
• The successful onboarding and guidance of customers through product rollouts
• Proactively engaging with customers, ensuring they get the most out of the products
• Representing the voice of the customer, providing input into the core product, marketing and sales processes
• Building and maintaining documentation used for training and client self-help
• Collaborating closely with technical team members to resolve issues for customers
• Be the customer champion - a trusted point of contact between the business and several enterprise accounts
Your Background:
• Exposure working in a Customer Success or customer facing role
• A bias for speed, action and communication
• Strong written communication, PowerPoint and presentation skills
Desirable:
• Exposure running technical and non-technical training sessions
• Exposure of IT security products and protocols (PKI)
To hear more about this role, please apply using the link.
