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3rd Line IT Engineer - IT Infrastructure - Network Support

Premium Job From AWD Recruitment
Recruiter: AWD Recruitment
Listed on: 19th March
Location: Royal Wootton Bassett, Wiltshire, South West England
Salary Notes: £40,000 - £45,000 per annum + Benefits
Type: Permanent
Start Date: asap

3rd Line IT Support Engineer who has a strong customer focus, excellent communications skills and a good knowledge of IT best practice (ITIL) is required for a well-established Company based in Royal Wootton Bassett, Wiltshire, South West England.

This is a generalist support role with an opportunity to work with a number of leading technologies both on premise and cloud.


SALARY:       £40,000 - £45,000 per annum (depending on experience) + Benefits    

LOCATION:   Royal Wootton Bassett, Wiltshire, South West England    

JOB TYPE:    Full-Time, Permanent

WORKING HOURS: Flexible approach to working hours, working in a team to provide 6am - 6pm support



We have a fantastic new job opportunity for a 3rd Line IT Support Engineer who has a strong customer focus, excellent communications skills and a good knowledge of IT best practice (ITIL).

Working as the 3rd Line IT Support Engineer you will be responsible for the smooth running, break/fix support, monitoring and improvement of a range of business systems and technologies for the Company.  You will work closely with members of local and global IT teams to ensure the secure and efficient delivery of services.  

As the 3rd Line IT Support Engineer, you will have the following skills:

  • Broad knowledge of common Enterprise Operating Systems - Windows (all versions), Linux (Debian, Red Hat, Ubuntu etc.)
  • Support of hardware, printers, desktops, servers and mobile devices/phones
  • Email, Antivirus & Backup software
  • Managing Active Directory, DHCP, Group Policies
  • Configuration experience, deployment and support skills with Routers, Firewalls, Switches, Load Balancers, IDS/IPS and wireless access points
  • Experience of Cisco, Juniper or other firewall technologies
  • A good understanding of Platform Services, e.g. DNS, DNCP, NTP, AAA, LDAP, IAM
  • Knowledge of Cloud based technologies, e.g. AWS, Azure, SoftLayer
  • Demonstrable knowledge and experience with communication technologies and protocols including WAN products, VPN solutions, email & SMTP, SFTP/FTPS and enterprise file transfer solutions
  • Knowledge of SSL certificate processes



If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.



Your duties and responsibilities as the 3rd Line IT Support Engineer include:

  • Responding to and recording user and system logged issues on the Service Desk system
  • Providing daily support for internal applications and common 3rd party software
  • Administering and maintaining the corporate infrastructure, including Active Directory, VMware, Windows, Linux systems, Switches, routers and Firewalls
  • Administer the software application and desktop operating system deployment environment
  • Monitor and troubleshoot server and network performance
  • Administer backup and disaster recovery systems and processes
  • Keep operational documentation up to date
  • Research, recommend, plan and implement infrastructure system changes and projects



  • Ideally educated to a degree level, hold industry level qualifications or equivalent work experience
  • A strong customer-focus with excellent communication skills
  • A good knowledge of IT best practice, ITIL
  • Experience of meeting deadlines and delivering information in a timely fashion
  • Proven experience of successful delivery without the need for regular direction or supervision
  • Understanding of the issues involved in IT delivery in a global business, including awareness of security, governance, procurement requirements and constraints
  • Proven previous network support experience is essential
  • Must be able to undertake and gain Security Clearance or have current Security Clearance level
  • Willing to travel as necessary in line with business needs, including international travel



To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.


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Contact Name: CV Response Team
Reference: TJ/3602/AWDO-P5468
Job ID: 2811692

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