Senior IT Administrator
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Senior IT Administrator // IT Support // Technical Support // Active Directory // MS Exchange // Windows 7/10 // Cisco // Birmingham // £28,000-29,500Reed Technology are working with an international market leader who have recently undergone a significant global expansion over the last 5 years. The successful organisations expansion has a successful IT Service Management department that provide IT Support 24/7.The Technical Administration team provide administrative support in respect of the new starters, leavers, changes to accounts and the effective off-boarding of leavers. The team also co-ordinate and manage ad-hoc projects related to the services provided by the Technical Administration team.The ideal applicant for this role will be required to have technical skills in the below;Active DirectoryMicrosoft Suite 2010 and aboveMicrosoft Exchange (Exchange 2010 and above )Windows 7/10 operating systemvFireiManage or an alternative Document Management systemEmail Signature applicationInterAction or an alternative CRM systemCisco Call Manager 11 or an alternative VOIP telephone systemBighand or an alternative Digital dictation applicationWebEx
In addition the experience and requirement for this opportunity will include;Account/User creation/amendmentsMaintenance of the organisations distribution list, in line with their policyReview team's request queueLog all service requests and incidentsAnalyse incident and requests with IT service Delivery team to use knowledge for future incidents/requests.Maintain good communication alongside a number of IT and business support teams.Respond to team's hotline number when called for support/query escalation/follow upTechnical Administration of ad-hoc project work.Implement automated procedures by working with Technical Administration Team Leader and IT Service Delivery Manager.QualificationsA Level or equivalent educationITIL Foundation CertificationMCP/MCSE/MOS CertificationWhat the organisation has to offerJoining a global, innovative and forward thinking organisationThe opportunity to occasionally work from homeA competitive salary and benefits packageIf you have the skills and experience required to carry out this opportunity, please apply using the link or send your CV to Sheena Patel at Reed.