Head of Technical Operations - Digital Forensics, Cyber & Law

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A unique opportunity has arisen for the right candidate to become the Head of Technical Operations at a great organisation in the north west. As part of the Senior Management team, you will be responsible for Technical delivery and lead a highly capable and established technical team, driving continuous improvement and ensuring deadlines are achieved and client expectations met. Client DetailsA fast growing business with an enviable reputation in their industry. They are ideally seeking a candidate from the Police service with a Digital Forensics background. You will also be an excellent leader with developed management experience as well as project management experience. DescriptionThe organisation has enjoyed continued growth and success due to a truly exceptional technical team. As an inspirational leader, you will be responsible for coaching and mentoring these great individuals to further greatness.As well as maintaining and enhancing Quality you will lead a number of projects to achieve ISO accreditation and improve processes, policies, procedures & information systems, to create a bedrock upon which to build stable but significant growth.

The ideal candidate will have at least 5 years' experience in a Digital Forensic Environment within the Criminal or Corporate arenas, with at least 2 years in a management position. Experience of assisting in the implementation and maintenance of ISO 17025 would be desirable.

Responsible for maintaining and developing a functional and secure operations centre (includes Criminal Forensics, eD, Corporate, Cyber, IT Support) by equipping facilities and developing procedures & policies relevant to each different type of investigation;

Overall responsibility for technical delivery, including quality of output, managing case workloads, ensuring deadlines are achieved and client expectations met;

Responsible for Technical HR which includes recruitment, onboarding and development of all Technical staff as well as approving holidays and TOIL;

Be proactive on continuous improvement by leading projects and driving improvements in technical policies, processes and procedures that improve efficiency & effectiveness;

Positively contribute to SMT meetings with Cyber, ED, Criminal, Corporate and IT support dept reports and insight along with Infrastructure, Quality and ISO reports;

Develop, monitor and maintain departmental KPI's and ensure these are consistently achieved;

Where appropriate maintain an amount of time each month on chargeable client work (which includes QA);

Work alongside the Business Development team assisting in the preparation of quotes & assist in technical queries;

To assist the BD team and the reputation of the business with the provision of copy for Social Media throughout the year;

Proactively assist in the completion of new Customer tenders;

If appropriate actively promote the company by giving presentations to external clients when necessary and leveraging contacts gained to increase revenue;

ProfileAt least 5 years' experience of working in a Digital Forensic environment within the Police or Corporate Arena's, with at least 2 years in a management position; Consideration will also be given to experienced managers from within the Police, but not from a Digital Forensic background.

Excellent leadership & people skills. Relatable, Intuitive and quickly able to gain the trust of our key asset, our colleagues.

Ideally experienced in ISO17025 implementation and maintenance of ISO27001 and ISO9001.

Excellent project management skills, able to demonstrate attention to detail and delivery of process improvement. Ideally experienced with implementing a new case management system.

Educated to degree level or with equivalent work-related experience;

Ability to communicate at all levels, adapting the style of communication to meet the needs of the audience;

Ability to remain calm and controlled and maintain good performance within a mission-critical service area;

Ability to effectively plan and coordinate projects;

Ability to work in a multi-discipline team responsible for providing Forensic Services;

Demonstrate a high level of accuracy and attention to detail;

Demonstrate a flexible approach to work and a high level of self-motivation;

Possess excellent IT skills and demonstrate competency in a number of systems and applications.

Job OfferJoin a stable and fast growing organisationWork with a highly talented technical teamCandidates will be required to travel on business from time to time. A valid passport will, therefore, be required and, ideally, a full UK driving licence.Longer term path towards Directorship