Global Support Manager
Recruiter
IC Resources
Listed on
19th March 2020
Location
Cambridge
Salary/Rate
£50000 - £60000
Type
Permanent
Start Date
2020-02-17
This job has now expired please search on the home page to find live IT Jobs.
Global Support Manager, global client, great opportunity! As the Global Support Manager you will be working with a global client who are market leaders in the broadcasting sector. They work with a multitude of sectors providing graphic production, branding and playout.As the Global Support Manager you will be responsible for the team that provide the first point of contact for the customers of my client. This will include dealing with customer queries through to resolving and advising on technical problems related to the clients software/hardware solutions. You will be responsible for the support team and managing them on a day to day basis. It is imperative that you have worked with Global teams before and have been involved in setting up 24/7 support teams.Training will be provided to understand the specific Software/hardware solutions that my client offers though the ideal candidate will have a strong background in Support as a Manager. You will also be confident and been involved in commercial SLA's and be confident maintaining, renewing and updating for the customers.
Key Skills:
Managing global support teamsSLA'sPolicies and procedures for all support issuesManage escalation and resolution of support issueLead efficiency and improve SLA response timesBuild and maintain teams Key Tasks:
Managing Helpdesk and supporting staffManaging SLA renewal processEnsuring best practice throughout the teamApply now or please get in contact for similar roles
