Senior Engineer - Infrastructure Operations

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Michael Page Technology has partnered exclusively with the Planning Inspectorate in Bristol to help deliver a major Digital & Performance Analytics transformation programme.This marks an exciting and significant development in the way Digital services are provided and optimised.As part of this programme they are looking to hire a Senior Engineer to support their IT Infrastructure Operations.Client DetailsThe Planning Inspectorate has a long and proud history in ensuring a fair planning system by acting as the main appellate body for planning decisions in England and Wales. The judgements and decisions made by planning inspectors have a significant impact on the economy, people's lives and the communities in which they live.We've embarked on an ambitious programme of business change supported by a complete refresh of the systems that support our core business services. We are re-designing and creating new services across all channels, supported by modern technology that's transforming the way in which we deliver services to both our internal and external usersDescriptionSenior Engineer - Infrastructure Operations:You will lead on the monitoring and maintenance of the Digital environments across PINS to ensure the environments are operating within acceptable performance metrics.?

You will manage and maintain the active directory, including liaising with colleagues to ensure integration with other services to maintain single sign-on.?

You will also be responsible for patch management; maintaining patching levels and the security of the estate.?

You will coordinate the response to incident reports, ensuring relevant prioritisation and detail to allow effective investigation.? Identifying the correct procedures or channels for resolution and monitor resolution activity and progress updates to customers.?

You will take ownership of problems and proactively resolve technical problems; classify and prioritise problems, document their causes and implement remedies.?

You will be responsible for the End User Computing ticket queue, providing technical support for IT incidents and problems and working alongside vendors as appropriate to investigate solutions.?

You will make sure that the infrastructure is available within service level agreements (SLAs) and operational level agreements (OLAs) and is functioning as designed.?

You will carry out activities in incident, problem, change and configuration management and continual service improvement (CSI) processes.?

Review and identify areas of improvement in team processes ?

You will coach and mentor other team members, including the 3rd-party Service Desk?.

ProfileSenior Engineer - Infrastructure OperationsEssential Criteria:Configuring environments for additional services, building and commissioning additional services, maintaining a secure environment and patch management. ?

Experience of managing and maintaining a Microsoft 365 environment including, but not limited to, policy management and deployment, security and application deployment?

Experience of implementing and managing monitoring tools?

Experience of Active Directory (including Azure Active Directory) and Group Policy administration.?

Problem-solving abilities and excellent communication, customer handling and inter?personal skills.?

Experience of managing Windows Server 2003 -2012 environments including patching and monitoring.?

Knowledge of virtualization technology, in particular VMWare?

Knowledge of backup tools and anti-virus software?

Experience of configuring and supporting infrastructure equipment such as switches and routers.?

Experience of IT service management tools (preferably ServiceNow).?

Experience of working within SLA's and ITIL processes.?

Awareness of key change management processes.?

Desirable criteria:Knowledge of the Government's Digital strategies and codes of practice?

Awareness and understanding of industry standard security issues and processes. An understanding of ISO27001 would be an advantage.?

Understanding of Data Protection law and regulations.?

Job Offer£40,114 to £43,097 dependent on experienceAccess to learning and development tailored to your role

A working environment that supports a range of flexible working options

A working culture which encourages inclusion and diversity

A civil service pension

25 days annual leave on entry, increasing on a sliding scale to 30 days after 5 years' service.

On-site gym and restaurant